McDonald's Menu Prices at 1778 Parham Rd ★3.6 (1208)

Drive thru order 11:25 pm which close at 1am. The guy who took my order rude and unprofessional. No greeting or anything talked very low and unbothered. Ordered a total of 4 MAC chicken sandwiches Gross and very disappointing. Sandwiches cold, old, messy. No taste. They had a nerve to play with my taste buds like I wouldn’t notice the difference. Instead of MAc chicken they replaced with MC CHICKEN smh. I can’t eat MC chicken they are too spicy for my digestive system. A coworker and I gave the others away. We all End up throwing them in trash. As I type I have a unpleasant taste in my mouth.Ughhh! Update.Called with my complaints manager was very apologetic. He’d asked how he could make things right. Told him I wanted what I’d paid for. Went back 2 days later and received my delicious sandwiches. Thank you for being understanding and professional.

I drove 8 hours from ohio and this was the first stop I made when I got to richmond because I wanted a sweet tea badly. The sweet tea in Virginia is a lot better than the locations in ohio. Not sure why but it is. Well I got my sweet tea at this location and it was unsweetened. No surgarbl at all. So we circle back around and jumped in the long line and told the young lady about the tea not having sugar. Instead of her offering me a new one, she offered me liquid sugar. I was so mad at that statement because it felt like poor customer service. JUST MAKE A NEW ONE WITH SUGAR IN IT! Please stop offering people liquid sugar when all you have to do is get the order right or re make the drink. That was a lazy solution.

It was my first time ordering on the app and I forgot to say my code at the speaker I just drove to the window which was my bad. However when I approached the window the male cacasion employee was extremely annoyed because of what I did mind you my order was already placed and paid for so all he had to do was hand me my bag of food instead he started giving me an attitude about the whole situation asking me why did I even pull up if I didn’t give him the code at the speaker I told him I’m sorry I’m not 100% sure how it works I thought I just drive to the window he just kept mumbling weird stuff under his breath and making it a bigger deal than it really was. DO NOT GO TO THIS LOCATION the customer service is the worst. The one off of broad street next to Costco is way better they wouldn’t act like that over something so small.

I just ordered, paid, and received a bag with some food. My wife checked the contents and a fish sandwich was missing. I park and go in requesting the sandwich. While standing at the counter, I observe a female open a heating drawer and pull out a fillet. I see that she has no gloves on and I call attention to the lady I initially spoke to inside. She advised me that gloves are not necessary if you wash your hands. The fillet was not wrapped and in a bun. I called the franchise when I got home. No one bother to answer. I wanted to leave a message for the manager for some one to call me, but I doubt the message would be forwarded.

I stopped at this mcds on 1/29/25, about 7 pm. Went thru the drive thru, was told by the drive thru person to wait a minute or something like that, o ok... I ordered a double fish and then asked how much it cost.., it rang up at an outrageous price, so I quickly changed it to a regular fish sandwich. He couldn't keep up, I had to tell him again that I didn't want the double fish. I also had to explain a couple of times that I did the survey, so one would be free. I get to the window & he kinda means mugs my survey receipt.. I get to the other window & sit there as the guy looks at me & finally opens the window & said "Sir what did you order". Mind you, I am not a hard looking woman, so I just didn't get that. I corrected him & he apologized. I was hungry, so within a couple of minutes I opened the container, no heat!!! Just a lukewarm sandwich!! The same with the second one!! Is it too much to ask to get hot sandwiches!!!!!! SMH & I also did not get a receipt, because I was going to do the survey on those barely warm things.