McDonald's Menu Prices at 880 E Wisconsin Ave ★3 (1251)

Absolutely unacceptable behavior from this location. My daughter was in the drive-thru ahead of me and attempted to use a free small McCafé coupon that was issued to her by the Johnson Creek store after they messed up her previous order. No one told her it was location-restricted. She ordered a small McCafé and even planned to pay for the extra espresso shot herself. Instead of simply explaining a policy like professionals, the employee refused the card because it said “Western Wisconsin.” When my daughter calmly asked to speak to a manager, the employee loudly yelled, “Are you fing serious? Do you think I would lie to you? You can’t fing use that here.” I heard this clearly from the vehicle behind her. The manager then came to the window, refused to let my daughter speak at all, snapped that they don’t take those there, and literally shut the window in her face. The profanity, the yelling, and the complete lack of basic customer service — especially toward a young customer — is disgusting. If your staff cannot handle a simple coupon question without swearing and slamming windows, you have a serious training and management problem. This was beyond unprofessional and completely unnecessary.

This is the second time in the same year later shift either didn’t fill my order correctly. No one in line just 3 older ladies talking and instead of filling it correctly and giving me a chicken sandwich meal I get 1 less chicken sandwich and a small fry at the bottom of the bag and my kids happy meal rock hard fries. The first time my wife just gave birth and they were the only ones open again no one in line and completely botched the order. Not that it’s a crazy hard thing just complete laziness

They prioritize door dash orders and drive thru customers. I waited 25 minutes for a 10 nugget and a large fry. It would have been.longer but i said something and promptly got my food.

This place is a joke. Waited over 30 min in the drive through before ordering, they asked three times what sauce I’d like, then failed to put it in the bag. My last trip had the same service, waited 30+ min in line for iced tea and was asked to pull up to wait?! It’s a tea.. I will not be back.

Bring your own Ketchup: To be fair, it was lunch rush. The bad: trash cans were overflowing, food was strewn on the floors, windows were covered in greasy handprints. When the trash was changed, the cans were taken away for more than 15 minutes, so customers were not able to throw away their garbage, adding to the mess. The sanitatizer dispensers and wipe dispenser were both empty, and the second self order kiosk was out of receipt paper. The ugly: 1) our dine-in order got "misplaced" and after waiting 23 minutes I had to get an employee's attention to get out food this was after noticing that numerous people whobhad ordered after us had received their meals. I EVENTUALLY found our food, ice cold on an unoccupied table 2) the ketchup dispensers were empty, but still sprayed out explosions of compressed air with a dusting of ketchup, covering my hands and shirt in fine mist of nastiness. They were never placed out of order or refilled while we were there. The good: After the manager was made aware of my order, he apologized, prioritized getting it remade fresh, personally served us himself, followed-up and pprovided a voucher for a free meal. He really handled it exceptionally well and deserves recognition. Additionally, overall the staff was very coureous and swift.