McDonald's Menu Prices at 2240 Westowne Ave ★3.3 (1095)

I did curbside. It took over 20 minutes and I ended up having to go inside where I was completely ignored while I was waiting patiently for my order. While waiting, I saw employees touching phones and then food. I saw them leaning on a counter that I had previously saw food on to play with their phone more. The same person handled meat from a box, touched the countertop and their phone, and had not washed their hands or used gloves. A gentleman who had braids that were not in a hat or hairnet that literally dragged across everything he touched and every station he went near. A backliner that left the backline, got lettuce and with an unwashed, ungloved hand, grabbing handfuls of lettuce to stock up, then continue to make someone's food. Overall complete apathy towards everything. They prioritized drive through orders again and again while the curbside order sat and food for lobby was ignored or sat getting cold. There was zero leadership or communication happening. The only person doing any talking was the cashier who was ignoring customers to play with money with who appeared to be her friends from elsewhere. When I did finally get my food, the wrappers weren't even enclosing the sandwiches. They had gotten ketchup everywhere. Way more mess than the single napkin in the bag could handle. It was cold. The large fry in there was also cold and only had enough fries in the carton to...maybe...equal a medium fry. When I asked why it took 20 minutes (yes, I was still being patient and kind) the young man shrugged, muttered a sound, and trodded off. McDonalds wants to raise prices and employees complain about wages, but this disgustingly horrible experience shows exactly why they shouldn't and why the food and service isn't worth what they are charging.

I order UberEats/McDelivery when I'm home with the kids while their dad is at work because it's convenient, what's not convenient, however, is frequently getting my order incorrect. I ordered extra cheese on my cheeseburgers and instead got none. This has happened more than once. It's like they're not even reading the tickets as they come through. I've already been issued a refund through UberEats so I'm not looking for anything in return besides that the employees actually READ the tickets coming through. If I didn't want cheese I would have ordered a hamburger!

Well of course the fries are hard and cold. We ordered chicken nuggets and got chicken strips. That wouldn't of been too bad but these chicken strips are hard and look like shyte! Photo to follow

Always get my food perfect, fresh, fast and with a friendly smile anytime of the day. The employees are all fantastic even when super busy. They do their best to get everyone taken care of even if there is a small wait window everyone is human.

I am extremely upset and disappointed with the repeated experiences I’ve had at this location, specifically involving one employee. I stop here regularly during the week, and instead of receiving consistent service, I’ve dealt with the same ongoing problems time and time again. My orders are frequently made incorrectly, and when I ask politely for them to be corrected, I am met with attitude, refusal, and outright disrespect. On more than one occasion, this employee has openly stated she would not remake my drink, handed me the wrong size, or refused to give me the product I had already paid for. Most recently, she slammed the window on me, made my order incorrectly despite clear instructions, and then shoved the drink at me when I asked for it to be fixed. What makes this situation worse is the management’s response. When I raised my concerns, one manager actually told me, “She makes them how she wants.” That level of disregard for customers is unacceptable. It reflects not only a lack of accountability but also a lack of respect for paying customers. I expect far better from McDonald’s. It is frustrating and disheartening to feel like my concerns were dismissed instead of properly addressed. I have already reported my experiences to corporate, yet nothing has changed. To make matters even more troubling, I witnessed other customers—who were not people of color—receive respectful service and accommodation, while I was repeatedly met with hostility and disrespect. That is unacceptable, and I will be pursuing this further through formal channels.