McDonald's Menu Prices at 1235 New York Ave Nw ★3.6 (2589)

Horrible first time experience. The store was open on New Year's morning. However, the place was operating as if they never served a large crowd. The numbering system for first in first out (FIFO) service was ignored resulting in a disastrous. Numbered bags of food, highlighted by the store order number board came out of the kitchen and sat, while a member of the staff who appeared absolutely overwhelmed with his role cherry picked through orders as if calling BINGO. A complaint I have for McDonald's as a whole is the need to separate the meal delivery window from the dining room window, due to issues with delivery driver orders conflicting with the orders of dining room patrons for timely service. This issue was on full display as the early morning delivery drivers pressed themselves to the front counter demanding immediate service for their awaiting clients alongside dining patrons demanding their food. The result of the cluster 2026 New Year's morning was an hour or more wait for food that was an hour or more cold and stale. The staff almost abandoned providing drinks (although patrons did pay) with many leaving the store worn from the wait with no energy left to fight for what they were due. All this because the staff either through poor training, lack of management skill, or poor leadership abandoned FIFO service on one of the stores busiest mornings. I'm not sure if this experience is the norm but as a first time patron this was my experience and I will never return. I would -5 if I could.

Convenient location across from NMWA. You must use the kiosk to order, and I somehow ended up with two mocha frappes. Unfortunately, the upstairs was closed, but the staff kept the small downstairs area clean.

Typical MacDonald's at a perfect spot but overwhelmed by homeless inside as well as outside. This spoiled our experience of being here specially with kids. Food was fine as you'd expect, not great but not bad either, service could be better but that's ok as staff might be frustrated by the occupants. Restrooms were locked and blocked again by multiple ppl so we didn't bother. We were in and out quickly.

Very friendly stuff, no waiting. Reasonable prices for coffee.

On the corner of NY Avenue NW and 13th St. NW is this very small location. Maybe when constructed, square footage was at a premium and this was the only option. This McDonald's is in a prime location surrounded by businesses, museums and the perfect spot to service the masses. It's a missed opportunity because, seating is limited, no options for parking and lines form quickly and flow back into the seating area. Customers wait for their orders or can be seen standing and eating because of limited seating. There is a second level which was closed off and not utilized. The staff was busy so I cleaned off my own table. Someone came around later, but this was not a priority. Early in the morning, there is a rush of construction workers, business workers and a few people in need for shelter or a warm drink. I can only imagine a tourist bus or school bus arriving for a quick meal. The staff was friendly and made an effort to service everyone as quickly as possible. The murals on the walls are a pleasant and a inviting touch. We can't have everything, but at least this McDonald's is there making a difference at an affordable price.