McDonald's Menu Prices at 3355 W 80th St ★3.2 (2170)

I’ve consistently had disappointing experiences at this McDonald’s location. On multiple visits, they have been out of ice cream and several other major menu items, such as chicken nuggets. Additionally, the customer service has been lacking the staff members are often unhelpful. I hope management takes steps to improve both inventory availability and overall customer service.

I have been living in this area for 20 years and this place has the worst customer service. They take long in the drive thru to get your order, then when you start asking for your order either is cash or ran out. Then you have too wait till everyone pays to be able to drive out. If you order online and park at the phone line area you need to check your food. Something will be missed and you have to get out of the car to go inside in which they don’t ever say hello. You have to call them to see you if not they will not help you. The guys told me to use the kiosk to order and I was missing food. If you pass by this McDonald and you don’t see anyone in the drive thru is because CASH only system is down not for an hour for days. Then if you go inside to pay cash you will not get service. Why have two drive through you will wait and 3 cars will pass by you and no one speaks you have to drive up to place your order. When I got to lunch I got to Wendy’s across them and they are fast. If I need to go to a McDonald I go to the one in Miami Gardens off I -75. They have good customer service. Order online for DoorDash wait for like 2 hours and your food is cold. Please don’t come here

Of course if I could give ZERO stars I would: I visited this McDonald’s on February 16, 2026, and it was hands down the WORST fast-food experience I’ve had in a long time. From the moment we walked in, no one greeted us. Not a single acknowledgment. We ordered through the kiosk — a Big Mac meal (extra onions, extra pickles, no cheese, medium fries, medium Coke). After waiting longer than expected, we finally received the food. When I sat down to eat, I immediately noticed my “extra onions” were practically nonexistent — actually less than the normal amount. I specifically selected and paid for extra onions. That’s the entire point of customizing your order. I went to the counter politely and asked for a small container (like a 4-piece nugget box) with diced onions so I could add what I had ordered. I explained clearly that I did not want them taking my sandwich back — I simply wanted the onions on the side. Instead of resolving it, the employee kept repeating herself with attitude, asking where my sandwich was as if I was asking for something outrageous. After going back and forth, I requested a manager. The first manager made me wait. Then a second manager came out and I had to explain everything again. He told me it was “against store policy” to provide onions in a container. That explanation made zero sense considering the onions would have gone onto a new sandwich anyway. Other McDonald’s locations have never had an issue just giving diced onions on the side when an order was made incorrectly. He repeatedly interrupted me while I was speaking and dismissed everything I was saying. When I explained I didn’t want them touching my food again due to the conflict and attitude, his response was: “Oh well, too bad.” That is not customer service. At that point my appetite was completely ruined, so I requested a refund. Instead of handling it professionally, I was outright disrespected. He refused to give me my refund and escalated the situation further. It wasn’t until my husband stepped in and confronted the issue that the manager finally processed the refund. So apparently basic respect and resolution only happen when a man gets involved? To make it even more ironic, he refunded us in cash even though we paid with a card — which contradicts the “store policy” excuse he used minutes earlier about not being able to give onions in a container. So let’s summarize: • Extra onions were not provided. • A simple correction request was refused. • “Store policy” was selectively enforced. • I was interrupted, dismissed, and disrespected. • Refund was refused until my husband intervened. This entire situation was avoidable. It was never about onions — it was about basic competence and professionalism. Instead, it turned into unnecessary hostility over a completely reasonable request. This location needs serious retraining on customer service, communication, and conflict resolution. DO BETTER!

This is the worst McDonalds I’ve ever been to in my life. I literally hate to be this person. Call me a Karen idc their system is always down and only ever have 2 items on menu and majority of the time it’s only cash. I would literally leave no stars if I could. Don’t waste your time coming here. Go to another near by McDonald’s, I go every night since I leave work so late and always think to myself maybe I’ll get lucky. Yea. Never.

if i could i would put 0 stars. im extremely disappointed i ordered doordash 3 TIMESSS and they kept on saying our order wasnt on the system then for THE 4th TIME it was already 3 in the morning and said that they were changing to breakfast I BEEN TRYING TO ORDER FOR THE PAST 3 HOURS. the food is bad there it always comes out cold and it tastes old