McDonald's Menu Prices at 2576 Simpson Road ★3.6 (3059)

On my way to the airport, I decided to stop at my local McDonald’s. Although the self-service kiosk wasn’t accepting card payments, I was directed to the till to complete my order. After about seven minutes, I finally managed to get a staff member to take my payment; until then, my order couldn’t be processed. It seemed the staff were primarily focused on serving drive-through customers. Despite the dine-in area having only three or four people, I had to wait around 15 minutes to receive my order. Aside from that, the premises were very clean and well-maintained, and the staff member who took my order was polite and pleasant. However, my decaf coffee was not enjoyable, as it tasted weak and lacked the usual coffee flavor.

It wasn't an experience, it was a disaster. Disclaimer ( I'm a retired Kitchen Manager from a Disney area resort). I live nearby therefore is my closest choice. Went there for 2 McRibs and 2 medium fries. Ordered thru the app and went to pick up and that's when the nightmare started. I parked and 23 minutes later had to get out of the car to go inside and check because many cars that came after me already had their orders delivered. The guy at counter tells me that they were making one McRib that was missing. 10 minutes later nothing and I ask again already visibly upset and a minute later the supervisor comes out with my order with cold fries. I demanded fresh hot fries and finally I took off so upset I wasn't hungry anymore. The problem from what I observed while waiting is Management. The kitchen interaction looks messy and lots of employees in the way doing nothing and distracting the ones that are working. Change or retrain the Managers and you'll see all this bad reviews gone!

I ordered a large fry... So you already know what my complaint is going to be lol. Shuffled fries and none were crispy.... Do better... it wasn't a line yet i waited long enough to receive at least hot fresh fries.

I’m genuinely frustrated writing this. The service was rude and inattentive, and my order was handled carelessly. This has happened more than once. With the current prices, customers deserve better — not attitudes and mistakes. The sign about dignity and respect in the window is ironic considering how customers are treated here. I hope management takes this seriously and works on accountability and customer service standards.

Staff is awful, if youre a woman they'll treat you with kindness but if youre male they will treat you like a combatant. Stay away from this location, unsure if my treatment is because I'm male or black but my white girlfriend gets way better service than I do here. Boycott racism or sexism Edit: and they got my order wrong. Way to go McDonald's, you're so good at dropping the ball Edit: mcdonalds reached out here, i reached back out and got nothing. Guess McDonald's likes to pretend it cares but it doesnt, thanks for nothing