McDonald's Menu Prices at 11390 Nw 41st Street ★3.7 (2168)

No matter what your station in life, you should perform your work with pride. I asked for extra diced onions on my double cheeseburger and I got this slop by someone who clearly does not want to work today. I did not send it back for fear of someone spitting in it or worse. Hopefully this results in a “coaching opportunity”. At least the bathrooms were clean and tidy.

Typical McDonald's fast food, but better than average. The service for takeout orders is excellent. The temperature inside isn't too cold, and the atmosphere is clean and pleasant, but the service from some employees isn't the best.

There is an old lady there that clearly does not want to be working at McDonalds. She complained about everything. When I had trouble using my points, she kept saying they were expired when I was pulling up new codes in front of her, instead of helping me out she said “Esta expirado” (Not even in English when I’m speaking in English) and left the register dismissing me, so I had to figure out how to do it on my own using the kiosk. Later she didn’t give me my ice cream with my order and brought it way later and when I politely asked for a plastic cup she goes “no that’s for a sundae” and again walked away with out helping me when all I asked for was a cup since it was runny. Lastly, while I was leaving she asked why I was leaving with my drink and saying it wasn’t allowed and acuses me of stealing drinks from the fountain so I had to tell her MULTIPLE times that I had paid for my drink. It was just so annoying and I don’t understand why she had to make others feel as miserable as she was someone needs to tell her to just put the fry’s in the bag.

Failure to Communicate and Comprehend is what Id describe the title of this Review. This isn't out of pettiness. Apparently others have had the same experience with an older lady. I usually have a good experience all the time around everywhere and I leave good reviews (Check my history) but this is the first time ive ever had a bad experience amywhere. Let me preface this by saying that the Headphones that all the employees at mcdonalds can hear everything thats going on in the drive thru, this is important towards the end of the story. Drive-Thru I ordered 3 Cheesebugers and 2 Spicy McCrispys and SPECIFICALLY asked to add Pickles and Onions. The screen usually updates with the operators controls as well and saw that he didnt add the onions or pickles so I mentioned it again and told him that'll complete my order, he says "Next window". I pull up to the window and he asks "Hey, youre the one with the 3 cheese burgers and 2 mc crispys?" And I politely corrected him "Yes, with added pickles and slivered onions?" And he nods his head. I pay for it and receipt says Add shredded lettuce. I gave him the benefit of the doubt and thought that was routine for add-ons. Next window the lady gives the food to me, I check, and it has lettuce with none of my add ons. I mentioned it and told her that I mentioned it to the guy before I paid. I give it back, she apologizes, and she asks me to confirm what the add ons were. "Slivered onions and Add pickles" I tell the lady, and she was nice enough to ask if I still want the lettuce and I told her "I would like the Lettuce removed". She acknowledges. 2 minutes later, she comes back and gives it to me again and she asks for me to confirm everything on the sandwich. I open it, It STILL has lettuce, she apologizes again and gets her Older Supervisor who then walks up to the window saying "You wanted no lettuce??" I responded "I never wanted lettuce.", she responds "Then why did you order lettuce?", I respond "I NEVER ordered lettuce! I specifically confirmed it 3 TIMES with the guy at the drive thru AND payment window. I guarantee you that All 3 of you who have headphones on HEARD that I specifically mentioned Pickles and Onions". She walks away and they get my food corrected for the 3rd time of playing Musical Sandwiches. And here's the best part, the supervisor tried to gaslight me, she heard me initially order my add ons but had the audacity to say that I ordered lettuce. This is literally my usual, If I wanted lettuce, I would've just ordered the Spicy Mccrispy Deluxe. Make it make sense...

I visit this location frequently, but my experience today was completely unacceptable. I placed a mobile order at 9:00 AM for a Mocha Frappé with an espresso shot. I waited in the drive-thru for 10 minutes, being told to 'wait a second' repeatedly, only to finally be told the frappe machine was being cleaned. Why is the machine being cleaned at 9:00 AM during the morning rush instead of overnight? Furthermore, if the machine is down, why wasn't the item disabled on the app? The situation got worse when I spoke to the manager (I believe her name was Coralita). She was incredibly dismissive, rude, and defensive. She refused to give me a cash refund—which other managers have done in the past—claiming it would 'come out of her pocket.' Instead, I had to wait while she spent 5 minutes figuring out a workaround to refund my card, which ended up being 11 cents short (which she then handed me the 11 cents in cash). I returned after my shift because the card refund hadn't processed yet, and I simply wanted the product I paid for or my cash back immediately. She was condescending, refused to help, and offered zero solutions. I am now out of money, wasted my time, and was late to work. This manager lacks basic customer service skills and professionalism. Trash franchise and would never ever come back here.