McDonald's Menu Prices at 11990 Sw 8th Street ★3.7 (1581)

Horrible service whenever this guy is working, I’ve paid for my order online and have been forced to cancel by this guy multiple times due to bogus issues, I ordered fries… and they couldn’t fulfill my order this is ridiculous service now I have to wait up to 1 week to get my refund

The service in this McDonald’s is horrible. I come here at least twice a week for coffee or breakfast and it they never fail to make me upset. When you’re at the drive through they won’t greet you unless you say something, they don’t go in order they take just one side no matter how much you have been waiting so speak up if you’re out there too long because they don’t care. The drive thru can be completely empty and they will still make you wait like if they had 5 cars in line and when you get your food it’s not even hot so they aren’t taking long to give you fresh hot food. When you finally reach the window the person is either looking at their phone or talking to another employee about their personal life. I hate that this is the closest one to my job.

The Manager on the Closing shift today December 3rd 2025 told one of the Associates to don’t worry about the complains from the customers as they were shorthanded, I waited 30 minutes, from 5:05 pm until 5:35pm and two orders after me that were standing got it prior me, when I asked she just looked at me mad angry and told me! ‘’I will do it ! Wait’’. Store owner check your sales and if your volume has decrease ! No doubt is the service.

Ordered on the McDonald’s app and gave my cousin the pickup code since he was nearby. Staff refused to give him the order and claimed a “Bluetooth system” had to detect my phone, which isn’t true, I’ve picked up for family before with no issue. Long story short I drove over there myself with my phone turned off and was able to get the order with just the code. When I complained, the red-haired manager was rude and dismissive and told me that what I was saying, wasn’t true. Terrible customer service.

This is absolutely one of the worst drive thrus in the area. The wait, the competency, the friendliness. Slowest service. Never get the order correct. I go 5,10 minutes out of my way just to NOT come to this one.