McDonald's Menu Prices at 13811 Immokalee Rd ★2.9 (249)

Baby cause why was I waiting 20 minutes in a FAST FOOD DRIVE THRU, and not even get all my food. How do you miss 4 Fries and 1 Chicken Nugget in my Group order. The worker was rude too. Dont be disrespectful and forget my food too. The worst part is the rest of the chicken nuggets were BURNT. I never had a burnt chicken nugget from a Mc Donalds before. Absolutely Awful experience those 2 Woman need to be fired ASAP.

I was just passing through this area and in a hurry; I'm working. I stopped quickly just for a hamburger, and what happens? The order code is on my phone, and I give the order code over the intercom and move to the next window, but the line is incredibly slow. I get to the next window, and the girl there didn't even bother to look outside to check and verify my order. I continue to the second window, and they ask me what my order is. I show it to them on my phone, and they make me wait and wait for no reason. After a while, they tell me to go to the next window, a third one, and they leave me there abandoned. Nobody shows up, and I have to leave after seeing about 12 more cars behind me get their orders. Finally, I don't receive my hamburger or my money back. They get one star, and if there were a zero-star option, I would give them that.

This is a newer McDonald's location and it's set up differently than other locations eating in the dining room is a challenge because the people in the kitchen can't even see the counter if someone is there waiting. I think this is a challenge that management needs to address. The drive-thru is usually very efficient except on weekend nights where you could be waiting in line for up to a half hour

Their ice cream machine has been down for a couple months. No one seems to know anything about it! Very frustrating. I stop continuously for a cone and can't get one!!!😡😡😡 They also seem to have young teens that work there and have no clue what they are doing. I tried to call them and just get 7 extensions all with the last name of Rodrigez. Hmmm.

If I could give this a zero star I would this is the worst McDonald's I have ever been to. They have no customer service care. The food is always soggy and cold. Just the service sucks period, need better employees that are willing to work. And it doesnt matter what time i go day or night they suck.