McDonald's Menu Prices at 14001 Towne Loop Blvd ★3.9 (2423)

Poor management and repeated mistakes. We ordered through DoorDash and only received half of our order. The bag was sealed, so DoorDash could not check it. When we spoke with the manager, Gustavo, he acknowledged that this was the second time this location messed up our order and even remembered the previous incident. Despite admitting the mistake, he refused to remake the missing items or allow us to pick them up, even though we already paid DoorDash fees and a tip that were not refunded. Instead, he offered a small fry or one of the cheapest sandwiches on the menu. That response shows a lack of accountability and poor customer service. This McDonald’s consistently gets orders wrong, and management does not take responsibility when it happens. As to previous order it was a burned chicken sandwich. We returned it and requested it to be remade. This is a constant theme here unfortunately. The time of order was 2:36 pm The date 1/11/2026 Just for reference as to what crew and shift was working I’m posing time and date above. I want to make sure the correct crew and shift are addressed. If at all!

This location is horrible. I never get the apple juice with my sons kids meal (has happened more than 5 times now, I need to learn my lesson and not come back), I was missing my grinch salt TWICE, and they are always forgetting sauces. I always have to check the bag because their accuracy is awful. Don’t worry, I usually understand because I work in the industry, but this just broke the camels back. Today I ordered breakfast well before breakfast and as over (9am) and ordered a Frappe, they decided not to tell me until the pickup window (speaker box and first window are opportunities to give time to think about what I’d want instead) that they are “cleaning the machine” and don’t have frappes available. I was offered an orange juice which is around $3 when my frappe was $5. I asked for a peppermint mocha and they apparently were out too. at the store level, there has to be a way to update the availability of your products. Obviously there is because the Grinch meal is sold out. This location needs to do better. Order accurately, schedule cleanings for machines at appropriate times, and check the bags to make sure everything is accurate. I’d be ashamed if I was the manager of this store. Now, to try to get some of my money back from the app. I know that’s going to be a nightmare.

I often stop by this McDonald’s late at night after work, and unfortunately my experiences have been consistently negative due to one employee working the drive-thru during those hours. Her tone is very rude, she does not acknowledge customers or respond to “thank you,” and on multiple occasions she has closed the window before I am finished paying. The behavior feels disrespectful and makes the visit unpleasant. I hope management addresses this, as customer service is an important part of the experience.

Worst drive thru ever. They always park you and forget about you. You'll get your food wag faster if you're an Uber eats drive, they seem to only focus on that. Bad service. Just spend your money elsewhere

This is a very famous location. Allegedly Stephan Sterns stopped here to buy a raspberry danish for Madeline Soto, who subsequently disappeared on the morning of February 26. 2024. She was on her way to Hunters creek middle school on that morning.