McDonald's Menu Prices at 5101 Pointe Of Tampa Way ★3.5 (1420)

I ordered a double cheese and a medium fry. 2 weeks ago at a different McDonald's, this was under $6.00. Today i was charged $8.15. When i questioned the price the girl got an attitude and said "that's the price" without even listening to what I had to say. Once I got my food, this picture is what they gave me. I was at the drive up and already left when I saw it. Apparently questioning the prices here is met with consequences.

Sat in a curbside pickup spot for 20 minutes, had to go inside to see what the story is. Complete waste of my time to order ahead if the level of service is so bad that it would be faster to wait in drive through. Don't waste your time, go somewhere else.

This location never disappoints me. The customer service is always professional and pleasant. My family and I come here quite regularly that the employees and even management great us by name. The inside of the establishment is always clean or being cleaned. The food is always done right I haven’t had any issues with any of my orders whether it was drive thru, mobile app or inside.

The general manger Anthony is very lazy. He watches his crew struggle on the floor and pretends to be busy by breaking cardboard boxes down while his drive thru and front counter is in the danger zone. Anthony also has a very hostile and aggressive attitude making this establishment very uncomfortable to return to. As the general manager I had an unbelievable experience on his 7-3pm shift once again . he leaves his shift manager to deal with the “intense” moments. I have had several issues with this specific store and the management all around is POOR. The customer service skills need major improvement Another failed order with zero improvement or explanations they actually tried to call me a “liar” stating they were positive that my order was correct. -Trinity

I usually prefer to come to this location versus the one closer to my house but after the experience I had with staff today, I won't be making the longer drive. In summary, the app would not allow me to enter a parking spot number so it directed me to the drive thru. I went to the drive thru and told the employee the number it stated for me to tell them. The employee said there was nothing coming up for that number and told me to come inside. I walk in, tell a different girl the issue. She asks for me to show her my full order in the app. Once I do she turns around and I see that my order is sitting off to the side on a table, the receipt pasted on one of the boxes and clearly marked with tbe number. She doesn't say anything but just sets it down in front of me. I had ordered two of the Grinch meals and 2 happy meals so I could not take it all out in one trip. I told her I would be right back in for the drinks. I get to my car and open my orders to make sure they were correct and I notice that the fries are all soggy and cold. The burgers are cold. The nuggets are also cold. I come back in to get the drinks and inform her that everything is cold. I was running late so I told her I would be fine with just 2 of the medium fries made fresh. She told me I would have to bring the fries back inside. I go out, bring all the orders back at that point, and ask for it all to be made fresh again. She rolled her eyes and took the food back. As I waited, the manager was working the fry station and finishing packing orders. Once my order was done, she brought the tray out. She set it down, avoided eye contact with me and walked away. I checked the order right there and the fries were hot but nothing else was fresh. She said nothing. They just decided to keep the food cold. I was beyond late at this point and just decided Ill make a review and also write my experience on the survey. So that was a great way to spent $40 to feed your family...thanks for that.