McDonald's Menu Prices at 10267 Highway 36 ★3.1 (1253)

Crazy work! How are you going to tell customers you only have soft drinks and then sit there and make two frappes. There’s no denying it either I have photos. We came to McDonalds to get a biscuit and a frappe. We get to the ordering machine and try to order the frappe and they say we only have soft drinks. Then we get to the last window waiting for our food and we see an associate making not one but two frappes. The other associates notice us staring hard at her making them. And they are all smiling like they knew what they were doing! That’s so ridiculous! It’s just really upsetting to be lied to!

I’m giving this place one star because there’s no other option. I hadn’t visited in a long time due to the terrible service, and unfortunately nothing has changed. They serve the food however the employees want, not how you order it. The same issue happens every time—even if you place an order through the app for pickup, you still end up having to go inside because they ignore you and leave you waiting outside. The service is consistently poor, and I will not be coming back

The girl that worked the night of the Super Bowl around 9:30pm at the 2nd drive window had that nastiest attitude and had beats headphones on both of her ears. 1st She tried handing the wrong drinks out that window. I politely let her know that those aren’t the drinks for the order I was picking up. She shut the window so quick. Then opened it and rudely asked me the name and slammed the window shut again. Then when she came back just tried to hand the order out the window without saying a word and slammed the window shut before I could ask her if everything was in the bag. We said excuse me, her manager was right there standing behind her and she was giving us the biggest attitude saying everything is in the bag. The food was cold. And the manager didn’t care that she was unprofessional, it seemed like he was actually endorsing it! Drive to the next McDonalds and save yourself from experiencing HORRIBLE customer service!

Such an unprofessional staff. The lack of willingness to help is baffling. We placed a mobile order for that store & was able to show a receipt to show it was the correct store & time. But it still wasn’t in the system. So they said “refund your order then make a new one. So I did make a new order & all they had to say to me was “your order is not here” but IM SHOWING YOU THE RECIPT FOR THE SECOND ORDER YOU TOLD ME TO PLACE. & still wouldn’t give me my food . Like I had the proof twice. they might as well have been like “too bad, not our problem” & the app isn’t letting me refund for some reason.. so now I’m suck with a $20 charge. No food. And I’m late for work. Tysm McDonald’s on 36!!

If I'm going to wait for 20 mins at the window, the food shouldn't look like someone had a fight with it before they handed it to me. It's unacceptable to open up your mobile order and your cheeseburger is sideways, sauce everywhere and they made the burger with two bottom buns. I get off of working a 12 hour shift and decided to stop here for dinner before I get home...this wasn't satisfying at all! Fries? Cold. Service was good but the food was definitely not.