McDonald's Menu Prices at 3226 Lawrenceville-Suwanee Road ★3.5 (1444)

First time they forgot the cheeseburger for our kids happy meal. They said we had to come back to the store for a refund, which is a big inconvenience when you have kids. The second time they gave us hamburgers when we ordered cheeseburger happy meals. Service is unreliable and inconsistent. Everyone should double check their orders as soon as they get the food.

If I could give zero stars, I would — and it’s mostly because of the manager. I have never seen someone so rude and unprofessional in my life. The attitude was absolutely terrible. Every question was met with eye rolls and smart comments like helping customers was the worst thing that ever happened to them.

1 Star - Horrible Customer Service Experience This was hands down the worst McDonald's experience I've ever had. I went through the drive-thru and was charged around $30 for my order. Before leaving, I checked my food right in front of Window 2 and realized a sandwich meal was missing. I immediately brought it to their attention. While handing the bag back to a second employee so they could check the order, the bag accidentally fell, and one sandwich fell on the ground. The employee properly threw it away. At that point, two sandwiches were missing. Instead of checking the order or fixing the issue, the woman I believe was the manager handled the situation in the most unprofessional way possible. She accused me of already taking the food, became extremely rude, raised her voice, and yelled at both me and the employee in front of customers. I asked for my missing meals or a refund, and she refused both. I also asked for my receipt back and showed proof of payment from the automatic text confirmation I received, yet she still insisted I had already received my food. I ultimately left without the food I paid for, without a refund, and without my receipt. Mistakes can happen in a drive-thru, but the way this was handled--accusations, yelling, and refusal to resolve the issue--is completely unacceptable. I will not be returning to this location.

Been years since I’ve chosen to eat at McDonald’s. Tonight I was working late and decided to give it a shot. Everything was fresh. Customer service exceptional. And it was fast. 3 minutes total wait once I placed my order inside.

The service inside is slow. I go through the drive thru to get my coffee and then take it inside to drink. I’ve had to move my seat when i was with a child because of a group of young adults that came in that were loud, about to fight and using profanity. Nothing was done. And the staff, when there, is extremely rude.