McDonald's Menu Prices at 2902 Washington Road ★3.3 (2572)

My favorite McDonald’s, sometimes the wait is long but well worth it! My food is always hot and freshly prepared. I’m a forever customer at this location🫶🏽🍔💯 I live in South Carolina and drove to Augusta for my Grinch meal👍🏽😋

Service definitely could have been better. Once we were acknowledged, the cashier was helpful. I was using a coupon with the mobile app, and he helped me adjust my order to make the coupon work. I switched a shake for a sundae. Our order was placed on a shelf, and they walked away, so nobody was there if we had any issues. I ended up with the shake and not the sundae. But I just let it go. There wasn't any salt or ketchup at the drink station, so I had to go to the counter for it. At least 2 people behind the counter looked directly at me (with my napkins in-hand), but they continued with orders they were working on. Finally, the lone cashier came over and asked how she could help. It may have taken about 5 minutes. Our food was decent, but my husband didn't have the onions he requested on his cheeseburger. The music in the restaurant was also loud, and the restrooms were out of paper towels and needed to be serviced. It was about 11:30 and lunch rush hadn't hit yet.

Management and staff do not understand customers are not required to move out the line and park to wait for food so that their "drive times are good". Embarrassing that self service comes before customer service and that as a result made all the food poorly and incorrect to display their frustration in understanding such basic principles

Another great experience at this location with outstanding service and fresh and tasty breakfast. Today I ordered the Steak McMuffin which is just as delicious as the Steak egg and cheese bagel. Spoke to the manger Shay and commended her for outstanding customer service from todays morning crew. She makes a difference when she is there and I made sure to tell her that! Customer service goes a long way!

The night shift at this McDonald’s needs serious attention. Every night after the main managers leave, the service slows to a crawl—lines stretch to the road, employees can be seen standing around talking instead of working, and customers wait excessively just to place an order. They often claim to be “out” of most menu items, which feels more like avoiding cooking than an actual shortage. Tonight I waited 35 minutes for a fry and a sweet tea and nearly ran out of gas while watching others wait even longer. For a busy location that’s open all night, this level of service is unacceptable and needs immediate management intervention.