McDonald's Menu Prices at 5260 Matt Highway ★2.9 (211)

This McDonald’s is unbelievably immaculate! The food is exactly as expected and the atmosphere in the dining room is pleasant!! This location is on Matt highway by Coal Mountain in the Matt Town Center. The service is fast and friendly! Definitely one of the cleanest locations I’ve been in.

Came through kind of close to close tonight, I hate doing that but my daughter was hungry.. and every parent knows! Anyways, I came through the drive thru and Jeff took my order, I just wanted to say how amazing and sweet this man is. He was a little busy, and he was so kind and so amazing. I just wanted to thank Jeff for being so sweet when I was there so close to closing. Take care of my guy, Jeff.. he’s wonderful!

I ordered on the app. I get there and put in my curbside number. I immediately get a notification saying my order was canceled. Then another notification that I didn’t put in a number and to pick it up inside. Directly following that one is a notification that curbside is now closed. It’s not even 5pm, lol. My littles love their happy meals or I would just not bother.

In the age of fast food, this is fine dining. Not because the food is good, but because they are so dang slow. I waited for over 30 minutes for a Big Mac and a McCripsy. I could have, and should have, drove to the McDonald’s on Bethelview and ate there. I’m sure if I did and I came back to this location my food would still not be ready. For such a new location, making your costumers wait for food as long as one does at a fine dining restaurant is disrespectful. To add, a different costumer came in while I was eating and told an employee at the counter that she waited for over 10 minutes at the speaker box and receiving no help. She was the one of 6 who were patient enough to actually come inside and order, the other 5 people just left. Finally, you’d think after waiting 30 minutes for a sandwich it would look good and whole. Not the case here. It appears they made the sandwich then threw it in its box, causing me to have to make it again myself. Really disappointed with this McDonald’s, would not recommend to anyone.

Although I know their management or McDonalds corporate doesn’t even read these reviews, at least this might serve as a warning to potential customers: this place is an absolute dump, do NOT waste your time coming here. Rude, unprofessional, incompetent, lazy….this describes both many of the employees behavior AND behavior of some of the managers I have encountered. Every time I go in there to eat, there are issues; employees on their phones or joking around with each other while refusing to acknowledge customers, manager yelling at employees where the whole restaurant can hear, putting DINE IN orders with table numbers on the to go pickup shelf instead of carrying them out like they are supposed to, every table dirty, serving cold fries, asking for my order at the drive thru window and then never responding after I give them my order, only to get to the window for the cashier to say they didn’t put my order in, waiting 15 minutes for one Filet O Fish, I could go on and on. I am sure there are a few good employees out of all of them, but the one truly good employee I have encountered is a special needs man who is usually sweeping and mopping the dining room. Unlike the others, he actually cares about his job and his customers. Oh, and I almost forgot, my mother, who is older, went through the drive thru and had a brain fart and forgot to order at the speaker and instead pulled up to the first window. The cashier rudely told her she had to drive back around and order at the speaker even though there was no line of cars behind her 🤦🏼‍♂️