McDonald's Menu Prices at 377 Keahole Street ★3.8 (582)

I am writing to express my concern regarding the service at this McDonald’s location. I live nearby and frequently order from this restaurant. However, over the past two years, I have experienced more than twenty instances where my order was either incorrect or missing items. Unfortunately, today’s experience was the most disappointing. When I arrived at the drive-through window, the employee who handed me my food did not acknowledge me and appeared to be speaking to a coworker using inappropriate language while facing away from me. This felt unprofessional and discourteous. After I returned home, I discovered that one of the items I ordered was missing and that another item was incorrect. While I understand that occasional mistakes can happen, the frequency of these errors at this location has become unacceptable. If employees need to speak with coworkers during work, I respectfully suggest that they ensure the order is prepared and verified correctly before handing it to the customer. Having to drive back and forth to resolve order issues wastes customers’ time and creates unnecessary frustration. Previously, I chose not to check my order at the drive-through window because I did not want to hold up the line. However, due to repeated issues, I will now need to verify my order before leaving the window regardless of how busy the drive-through may be. I hope management will take this feedback seriously and work to improve order accuracy and customer service at this location.

Terrible. Gone are the days where fast food was actually cheap and pay a bang for your buck. McDonald’s is the not the place of what it used to be and now a shadow of it’s former self. Portions are downsized and quality of service has gotten worse. Corporate greed has pushed prices as high as consumers would tolerate. Paying close to $6 for a double cheeseburger and $7 for 4 piece nuggets is highway robbery.

I tried the local deluxe platter. I wouldn’t have stopped at a McDonald’s in Hawaii with all the amazing food options, but a friend of mine told me that they have a few local items. I just wanted to try it. And sure enough the local platter has rice, Spam, eggs, and sausage. Not your normal McDonald’s breakfast that we’re all used to, you can still order that though. But this was pretty good.

Great staff and service, but the place needs some deep cleaning, maybe a little renovation too that can be done in a weekend hehe. There is also a lingering smell that is just icky.

We went there on 27th dec 2025 and the customer associate was very rude. We never felt so insulting at any shop. The associate was rude for everyone.