McDonald's Menu Prices at 6560 S Stoney Island Ave ★3.1 (2872)

Extremely Rude. I drove up to the drive thru and before I could even say hi they rudely said “WE’RE CLOOOSSSSSSEEEEEEEDDDDDD!!!!!” I said “Hi! I have an Uber Eats order. Are you not fulfilling those orders?” Their response “WE ISN’T MAKIN’ IT!!!” I drove 40 minutes to this location for that disgraceful service. I then had to call customer service because they wanted me to send a photo showing lights were off and no one was inside. Well, that wasn’t possible because they were in there with the lights on and on their phones walking around for over an hour. That’s how long it took for customer service to cancel the order. Zero compensation. I was paid nothing. I was chatting with customer while on the phone with customer service. He said I was the forth person to take that order. Uber was cancelling the orders stating the drivers were canceling not McDonald’s. That reflects negatively on us while we also don’t get paid for a delivery that was over an hour and a half long due to McDonald’s negligence. I am not your slave. I will be reporting this McDonald’s and Uber for this issue to the Department of Labor due to the order going through McDonald’s app and not Uber’s and for Uber giving this ride knowing I was not going to able to complete the order or be paid, not even a penny. I will also be contacting McDonal’s corporate to report this company too.

They were arguing with each other when I came through the drive-through they gave me a sausage Mc griddle with an old moldy egg. Also the sausage is done on one side and undone on other. I called they asked me to bring it back. I said what y'all gave me an old moldy sandwich he said so you can get another one. I said why would I want another sandwich for you guys when y'all passing out over sandwiches, she said when can you bring it back? I hung up on her. I was cutting in half when I noticed the dicuss.

I asked for my food COOKED TO ORDER and although I was waiting in drive thru line for 30 mins to receive my food it still came out cold fries soggy. I told the manager I didn’t care about the wait . I would park for my food I just wanted it fresh. After waiting another 15 mins my food came out hot, but it just looked and tasted like it was refried.

I came in with my niece, who was really excited to use her app rewards to get her $1 drink, fries, and a sandwich. She’s very shy, so I was paying close attention as she ordered. The cashier seemed irritated from the start—not outright rude, but enough that I had to give him the mom look. ( like hey not today) My niece explained clearly what she was trying to do with her rewards, even showing him her phone. He called the manager, Erica, for help three times, and each time she ignored him. My niece proceeded to order her drink without the fries which was the deal she originally wanted, when she received her drink it wasn’t even filled up all the way, I don’t know the name of the guy that did it because no one wears a name tag at this location but he was tall bald and light skinned. (Unacceptable, I know when your going on your break I’m sure you fill your drink all the way to the top) My niece ordered her sandwich, then we came back to pay for another drink so the fries reward would work. This time, Erica rang us up. My niece explained the deal again and Erica told her she just needed to buy something for a dollar. My niece stepped aside to get her money ready. I asked why my niece couldn’t get the fries earlier, and instead of addressing the concern, Erica repeated that she needed to buy a drink. We ended up being helped by a young lady named Kee (or Kee Kee), who was wonderful. I explained the situation to her and she immediately tried to help. However, when she went to get the fries, Erica said something to her. Erica came back to the register, and I finally spoke up and asked what the issue was. Her response was dismissive, and at one point she said something along the lines of, “If you don’t have a dollar, just say that.” That’s when I went into full momma-bear mode. My niece was polite the whole time—there was no reason for her to be talked to like that. In the end, we did leave with the fries, but the experience was unacceptable. Kee/Kee Kee—thank you so much for stepping in to help. Also, while we were there, a little boy had his jacket stolen. This location seriously needs security. One of the employees mentioned that the guy had a gun. Smh like you can’t even take kids to McDonald’s anymore. Very sad. I won’t be returning after this experience.

I usually always pick up my food but tonight I ordered 3 items through ubereats and they stated on the phone that THEY gave my order to the wrong driver. The driver had me talk to them and one of the employees said he would ask the manager about a remake, which he did and I heard because he took the phone with him, and the manager refused and told me to contact uber support. Please don’t order or get anything from the night shift. Unprofessional and can’t seem to fix their own mistakes. Occurred 11/26/2025 at 10:30pm. Morning/afternoon shift is always amazing though !