McDonald's Menu Prices at 991 Ann Rutledge Drive ★3.6 (1935)

So I go in there and get my food. I’m driving home eating my french fries decided I want my burger reach in and it’s not in there. So I called and the guy answers the phone and says did you have a bacon Mc double and I’m like yes and he’s like it’s here for you well I’m halfway home. He said sorry we’re really busy and I say what the hell, so then he said you cursed at me. You’re rude to me so call in the morning and talk to management. Go a couple extra miles and go to Sherman McDonald’s better service.

We ordered at the kiosk, nobody at the counter to get out cup for my drink...had to flag somebody down. We ordered it for dine in and took a numbered table tent. It did NOT print a receipt. So the lady I flagged down for a cup, I let her know we didn't get a receipt. Then a couple mins later they are yelling out order numbers ....they repeated it a few times (there were a few other people in there also) Then the manager yells out "Come on y'all....ya gotta look at your ticket to see your number". We informed her we didn't have a ticket because it didn't print....and we ordered it for here. Then we find out it's our order.....well they are out of the apple pies we ordered. Instead of coming around to where we were sitting.... waiting for our food to be brought out to us....because we had a table tent and ordered here.....she yells through the store "we don't have the pies ... y'all want holiday pie?"....well, I could barely hear her.....so then she just decided to yell louder ... instead of coming to actually talk to us like humans......then she explained what was in the Holiday pie....we did not like it so we opted for a refund....and she seemed upset with us because we didn't want to substitute. Real lack of any kind of polite customer service here.

Busy and took awhile to get my food but not to bad.

I ordered 5 items through the app. When i pick ip my order only 3 out of the 5 items are in the bag. Sauce missing too. When i inform the what looks like manager or assistant manager she just says well I didn’t bag that then walks away. The items that did make it in the bag were thrown in and unraveling out of the wrappers. I take a closer review of the receipt and notice different total with an additional nugget missing. So they snuck on a nugget and that makes half my order missing. They refused to give me a refund for the extra nugget… they say to resolve it in the app but there is no where to do so other than send a complaint to corporate. I didn’t get my refund or even the nuggets. Stay away from this location unless you can literally afford to pay for mistakes on orders you don’t get. Defiantly needs new front of house staff. First half of order was cold too

Stopped in to grab a large frappe around 5:30am. Both google and the big sign outside say open 24 hours. I sat in the drive through for 15 minutes before someone finally got on the headset and said they don’t open until 6. You should either change your advertisement, especially as a truck stop location, or let your customers know in a timely manner. Especially since there was someone outside sweeping trash in the drive through and obviously people in the building. Do better.