McDonald's Menu Prices at 11 Enterprise Drive ★3.5 (1543)

At “11 Enterprise Dr. Pendleton, IN 46064 US” just over a hour ago minutes ago (2:58pm) I ordered my food and asked for it to be cooked fresh. My fish sandwich bread was obviously and clearly pinched. Looked like that’s how they picked it up just pinched it. My tartar sauce was outside the sandwich in the box with a little bit of tartar sauce on the side of the sandwich. So I brought it back and talked to the manager in a calm respective way. Her face and body language was very off not providing good customer service at all. She kept a very stern look on her face. No apologies about the service, food or anything. Worst customer service ever. She seemed bothered that she even had to speak with me about a returned sandwich. Then when I got a new sandwich my fillet was halfway on the bread. I just threw it away and didn’t go back. I don’t think these are the people that need to work in anyone’s food establishment with how my issue was handled today.

I've never left a review at McDonald's before this… However, this was the worst customer service experience I've ever had at a drive-through. The attendant seemed to not care at all that several people were sitting and waiting for the menu to come on so they could order, and she would not turn on the menu without her manager's permission. I finally gave up and drove to the 1st window to give my order… The young lady at the window who was the same young lady previously mentioned, took my order and when I asked her why she couldn't turn on the menu she said something indecipherable and I finally asked her to get her manager… The manager was not much better, explaining that they could not turn the menu on until the person in front of me had cashed Out. I sat in front of the menu (that did not have a menu posted for about seven or eight minutes) watching two cars that were behind me go in front of me and finally gave up on transmitting my order. The manager tried to let me pull forward to get my food without asking for any money and I told him I had not yet paid. When he tried to confirm my order we figured out it was wrong, and I told him this was the worst customer service experience I've ever had at any drive-through. Maybe this tells me I should stay away from McDonald's as a dining option… Sign from God, etc. Awful service.

It’s crazy I’ve tried to submit a complaint online and it will not allow me to. I got the grinch meal, which didn’t come with salt (whatever. Little deal) but i also got a snack wrap. Bite into it & it’s RAW!! Not only could that kill someone, but after the disappointment of the grinch meal that’s what i have to look forward to?? Actually insane! I never make complaints but this is a little more extreme than just a missing item!

Randomly stopped here off of 69, was in line for over 10 minutes, 5 of which I sat at the payment window. The young girl wouldn’t even register I was there, it was so weird! Then she got angry with me when I tried to get her attention, “I’m doing something!!” Yikes, don’t be on the window if you can’t milt-task and don’t know how to provide customer service. Oh and this is the food I got, yuck!

The staff are fast paced, and accurate, my company has been doing work in Pendleton for last few weeks and they get us in and out with fresh food which is not always the case at some fast establishments and they are super busy to add so even more impressive as quality usually goes out the window when it comes to speed.... Keep up the hard work your location and staff are making a difference