McDonald's Menu Prices at 395 Bert Kouns Industrial Loop ★3.3 (1581)

My fiancee and I came here last night after ordering through the mobile app. We get to the speaker and nobody answers. After waiting for some time we pull up to the window and this older lady with a braid in her hair asks what we had. She gives us what we had but we were missing half of our food that we payed 20 dollars for. We wait at the window for a bit once again and she opens it up and rudely says “What.” We explain to her that we were missing half of our order and she says she cant do anything and to pull back around. We do that and wait almost another 10 minutes before she comes back, continuing to be SO rude. We show her our order and instead of offering to make it since it was CLEARLY there, she starts getting all snappy saying that it wasnt her problem. We ended up leaving without half of our food. HORRIBLE employees!

Every time I go here everybody gets there order before I do and they all came after me. The App stopped letting me make payments for some reason I don't know so I have to go inside instead so I can still get my points by using the Kiosh. Then my food is always cold when I get it and I get the wrong items as well as not every item I ordered.

The staff was very pleasant. Food was fresh and hot. The dining room and bathrooms were very dirty. Maybe a staffing issue but definitely needed attention.

I had a family emergency this morning and it was super busy. I had to cancel my order but the employees still tried to get it to me and I appreciate that. Always kind and quick service I guess everybody wanted breakfast today.

This location is horrible. The people who work the drive thru are so rude. After reading through the other reviews I know it's not just me the workers at the drive thru always say the sauce is in there but it never is I do not even know why they ask what sauce you want at the speaker because they never give it to you. Also, when you check the bag for it and tell them it's not in there they get an attitude and do not even apologize for lying and just hand you the sauce and shut the window while you're saying thank you. I never have issues with McDonalds in TX or any fast food in Texas because they actually care about how they are perceived to others not just as a company but the individuals themselves have integrity and respect and say yes sir, ye ma'am like their is a different vibe completely. Go to the McDonalds in Waskom, TX right outside the LA border and see for yourself how they give napkins, ketchup extra sauce without you asking and tell you have a great day! I think people in LA just are disrespectful because they are unhappy with their existence.