McDonald's Menu Prices at 19388 Montgomery Village Ave ★3.7 (1217)

I went through the drive-through and ordered pancakes with a sandwich meal. When i got my pancakes it looked like someone blew their nose and packed it tightly then put it in with my pancakes. I wasn’t rude when ordering but this is disgusting. I came back to the establishment and the women’s in the back who were assembling the food called me a liar and started talking shit to me in Spanish like i couldn’t hear her. Will never be going here again because this seems to be a reoccurring thing. The manager was able to get me a full refund but that doesn’t really dismay what i saw.

It’s hit or miss here with food and service! You either going get terrible cold old food from warmer or you might get reheated food! It’s 50/50 at best and doesn’t matter when you go it depends who is working! Best of luck! Supervisors and management don’t care! Rats all around the building and garbage.

This is the closest McDonald’s to my house, so I’ve been here a few times — but the service has consistently been terrible. The staff always seem rushed, and orders are often missing items or just plain wrong. Today’s visit was the last straw. I came through the drive-thru with two separate orders, but they combined them into one and I paid with Apple Pay before realizing. When I asked for a refund, they directed me to the second window. The manager, Yesenia, was rude and completely unapologetic. She told me to drive back around for the refund, and when I did, another manager, Nicole, handled it. Instead of asking what the issue was, Nicole immediately asked for my phone, processed the refund, and started chatting with a coworker about my situation — again, with zero apology or professionalism. I tried to explain that I still wanted to place my order but wanted to use my codes separately since they were for two different people. She dismissed me with a “we don’t do that” attitude. The frustrating part is that they didn’t even need to refund the entire order — just the portion that was wrong. Half the order was fine and had already applied the code, but because they refunded everything, I lost the ability to use the code “again” for the day. I wasn’t told that refunding it would cancel my code, even though technically it wasn’t “used” anymore since that’s the part they refunded. When I tried to explain that, Nicole got defensive and testy, eventually calling me names — which is completely unacceptable for anyone, especially a manager, let alone a fat one. Honestly, at this location, the “manager” title seems to be a fun little title they hand out rather than something that reflects true leadership or professionalism. This location desperately needs better management, customer service training, and consistency in how they treat paying customers.

Stopped here to get a friend a Big Mac, quarter pounder with cheese, and a large fry. I haven't been to Mickey D's in a decade so believe me I was surprised to see the food cost over $18. The service was friendly and quick. No idea about the food. I didn't eat it. I will say that the drive thru location is bad for the traffic flow around it.

I was in and out. Quick service. I must have passed there on down time. Friendly staff. The food was good as expected. The fries were hot, just the way I like em.