McDonald's Menu Prices at 31325 Orchard Lake Rd ★2.6 (1539)

First of all, I had a special order and wanted to order with a counter helper. The person tried to push me to the kiosk. There were 2 drinks with the order. They were just placed on the counter along with my order. I had to ask for a drink carrier...dropped it on the counter. Then after I got home, only to find one of sandwiches was wrong. Just to note...there was quite a bit of vocal attitude for such an early time of the morning. I'm a little thrown off by the lack of professionalism on full display. Do better!

Ordered online. 2 hot honey snack wraps with no lettuce. Received 2 ranch snack wraps with lettuce. Went inside, waited 10 minutes to be asked what I needed, got the new food, only one hot honey snack wrap. Complete waste of time and money. Staff doesn’t know what they’re doing. Don’t bother ordering online or in person.

First I just want to say this was always my go to McDonalds since it's right next to my job. But I just experienced my last time going there. Theres so much wrong at this location I don't know where to start. I'll start with this; A couple weeks ago I ordered 6 mc chickens for a couple of friends and I, and when i only received 4 in the bag I went inside to ask for my other 2. I'm a very patient person when it comes to fast food because I've worked in the industry myself and I feel empathy for people who make mistakes. However when I go inside to ask about the 2 other mcchickens, I hear a team member yell " I know what I put in that bag, they can't count or something?" I honestly wasn't upset at the moment because maybe they were having a rough day but thats no way to speak when you made a mistake. Another instance happened recently. The sign on the door says that the interior of the store closes at 10pm. I ordered a mobile order to pick up inside. The door was locked 2 hours early when I got there at around 8:30pm. I proceeded to knock in which the employees inside ignored me. I know they ignored me because even the cleaning person inside could hear my knocking. Then when i went into the drive through, it was packed up for the same reason, people picking up mobile orders. This is absolutely ridiculous. People at this location clearly dont want to work nor interact with customers. On top of that when I eventually got my order it was missing a large fry. Now these 2 incidents definitely got under my skin but I proceeded to go back since this is the location closest to my job. Today February 16th at 5:30am, I went to pick up my mobile order through the drive through for breakfast. I notice that there is infact an employee inside when I drive by. But no response in the drive through speakers for 10 minutes. I proceed to drive up to both windows and honk and still no response. Miraculously, the employee just disappeared. Couldn't see her through the windows anymore, just vanished. Now I have to go back later today to either get it made again or get a refund because I never got my food after waiting nearly 30 minutes. I had to go to work and couldn't sacrifice more of my time for people who clearly dont want to do their job. This location has been a disaster and a letdown. From now on I'm just gonna drive a little farther down and go to the location on northwestern and Southfield. Their service has been a million times better the couple times I've went.

This was my first time visiting this particular McDonald’s, and unfortunately, it was a very disappointing experience. I love McDonald’s Caramel Iced Coffee, and so does my husband. We ordered a large for him and a medium for me. - First problem: They gave me a small instead of a medium. - Second problem: My husband’s coffee was way too watery, tasting like diluted coffee-flavored water. - Third problem: My coffee was way too sweet, with an overwhelming syrup flavor and barely any coffee taste. Does the coffee flavor change depending on the size? Because this was honestly **undrinkable**. I was so frustrated that they got my size wrong and messed up the coffee taste so badly. My three kids each ordered a **slushie**, but the staff said, *"Sorry, we can’t make the slushies right now. You’ll have to pick something else."* My kids were so disappointed because that’s what they really wanted. I had already paid online, so I couldn't even cancel the order. I had to change their drinks to something else. But then—out of nowhere, the staff actually made the slushies and handed them to us! No explanation, no apology, nothing. **Final Thoughts** We ordered **five drinks**, and **all five were disappointing**. - **Wrong coffee size.** - **Terrible coffee taste.** - **Slushies were “unavailable” but then suddenly available, with no explanation.** Honestly, this was such a frustratingexperience. I don’t think I’ll be coming back to this location. 😡

I placed a mobile order for an apple pie with drive-through pickup. After waiting over 20 minutes without anyone acknowledging me or asking for my order code, I decided to go inside to claim it directly. The door was locked, but through the window it looked like a party was going on—more than 20 people inside. I tried calling the store, but no one answered. I returned to the drive-through and waited at the speaker again, since my order had already been placed. Another 10 minutes passed before someone finally responded and I was able to get my food. While the person who handed me the order was polite, the overall experience was frustrating and disappointing. Unfortunately, this isn’t the first time the night shift has delivered poor service.