McDonald's Menu Prices at 35242 Grand River Ave ★2.7 (1402)

I went for a dine-in visit yesterday and overall had a good experience. The restaurant was clean and comfortable, and the ordering process was smooth. There was a small issue where my order was initially missed, but when I informed the staff, they handled it quickly and professionally. They were polite, helpful, and made sure I received my complete order without any delay. The food was fresh and served hot, especially the fries. What stood out most was the friendly and supportive staff, which made the experience pleasant despite the minor hiccup. I would visit again. 🍔🍟

Ordered a snack wrap meal, pay the cashier, pull up to the 1st pickup window. Wait for a while. Nobody comes. I pull ahead to the 2nd pickup window (as I saw the car before me do.) I wait there for over 10 minutes. Plenty of cars behind me get served, but nobody comes to the 2nd window to give me my food. I knocked on the glass, no response. Eventually I drive around and wait in the drive-thru line all over again. I wait at the cashier window so I can explain that I never got my food. Nobody shows at the cashier window for over 5 minutes. Eventually I'm waived forward by an employee. I politely explain that I never received my food and show my receipt. They remake my food and give it to me a few minutes later. Fries are completely stale and they didn't give me a straw for my drink. I waited another few minutes for the employee to come back to the window so I could ask for a straw. When I told him that this whole ordeal took over 30 minutes, there was no sympathy or apology. Instead, he closed the door on me without saying a word. Horrible experience. This location seems to be frequently short-staffed and poor with communication. I live less than half a mile away and go here semi-regularly, but after this experience I don't think I'll ever be back.

9:00 pm I waited in drive through for over 20+ minutes. The cashier stated she would be a few minutes. After 20 minutes I blew my horn once. She said it would be a few more minutes. 5 minutes later she took my order. I ordered the McCrispy Meal medium. I asked would I have to pay for pop since I had to wait so long. I was told I had to pay for whatever I ordered. Wow I proceed to window to pay. My order was $7.52. I gave her $20.00 bill. In return she gave me $10.00 bill; $1.75 in quarters; 2 dimes and 3 pennies = $11.98 but she owed me $12.48. I sat at the window and counted my money and the receipt stated change due $12.48. She said she gave me the right change and couldn't correct it. Another clerk came and told her she needed the manager. They left came back and she gave me a dollar?? I proceed to final window and another young lady apologized and said she add a piece to my order. I said thank you and left. Upon arriving home my food was cold and my crispy chicken sandwich was not crispy..had no dressing or lettuce and tomato as pictured. The 1st person said only 4 people were working. So one on drive through...then one should have been cooking one on counter and one at pick up.

You are constantly waiting for your order, even when you order ahead online. They also seem to overcook everything, as if they forget about items in every order and have to rush to get it out at the same time. Steak? Bagels? Mcgriddle cake? All burnt. Even the food that isnt burnt is slapped together so messily, i have to scrape half of it off the wrapper and put it all together again. Its honestly shocking how this specific site can be so consistently below the average of the surrounding mcdonalds

If you want cheap food that takes an hour (on a not busy evening). This is your place. Seriously it has happened to me multiple times now where I end up waiting in the drive thru for 30 minutes (at the speaker, just waiting for them to take my order). It’s like they have to make each meal one at a time. Not impressed.