McDonald's Menu Prices at 2000 18 Mile Rd ★3.1 (1065)

Every time I come here it's such a wait. Two cars in the drive through and only me in dining room and I still have wait 15 to 20 minutes. How many mornings I ordered a steak bagel just to get some burnt bacon on a bagel. This was my quarter pounder today. I paid 10$ for this And I sure did not ask for a like of pickles in the middle of my sandwich.. I will be going to hall road and mound now that they are open

How hard is it to get an order right? This location doesn't give you what you order, several things missing from my order. This is the second McDonald's in Troy I won't return to. Service was really crappy. And, the sandwiches were literally thrown together.

We pulled up to the speaker and we were asked if we were using the app today and I said yes. At that point I gave my code and no one responded, I waited and waited and then finally started saying hello hello. Nothing for a few minutes. Finally drove up to the window. At that point somebody came to the window after a minute or two and looked at us like we were crazy and then she said how can I help you. I said we sat at the speaker and so on and so on. She just looked at us like we were dumb and then walked away. Couple minutes later a different person came back to the window and then said may I help you and ask for our code and so on. After a few more minutes of back and forth, we were then handed a bag of fries which we ordered, and two half full drinks which we argued about but the woman was quite honestly too stupid to process what we were telling her. This place is a hell hole and you should avoid at all costs!!!

Do not go here. If you order any sandwich they will throw a cracked onion or one pickle. Very cheap McDonald’s and poor customer service avoid this one at all cost!

Honestly this McDonalds needs help. I have never had such a horrible experience with McDonalds as I did today. 1) First, I waited about 30-35 minutes in the drive through to be presented the wrong order. I wanted a number 7 and only got a cheeseburger. I even corrected the guy before taking my payment and it was still wrong. After telling the drive through lady, I got a very rude response. I was told I would need to go back around, which is baffling because they messed it up. I'd really recommend to the manager to talk to their team about customer service. 2) After negotiating at the window, they said I would have to pay for the rest of my food, which was fine I just wanted my meal. But the quality between the two burgers is astounding. One burger has a lump of diced onion just plopped right on top, while the other has a couple sliced onions. The buns were also different as well. The diced onion was uneditable from all the onions they put on. I'd recommend to the manager to take a look at what is going on in the kitchen, I uploaded some pictures for you to look. 3) Finally and the most disappointing/frustrating thing was they totally butchered my toddlers order. I ordered a 4 piece nugget meal with ranch and apples, and got 4 nuggets, no apples and no ranch. My son likes the nuggets with ranch and likes apples, not trying feed him a bunch of fries, so he basically ate nothing. If you have a child you can understand my frustration. All in all it was a horrible experience. I had to go and get food from Wendy's. If you are a customer wondering if you should come here or not, I'd honestly save myself the headache and go somewhere else.