McDonald's Menu Prices at 37037 Mound Rd ★3.4 (1436)

AI should improve, not inhibit, customer service. Stopped here today to grab a quick bite. I was greeted and then placed my order. I asked several times if they got it and never heard anything back so I pulled around to the first window. The employee let me know that no one took to my order and called over the manager. The manager said I had to pull back around and place my order again. I asked if I could just place the order at the window and he refused saying that "AI greeted you but an employee didn't take your order". I left without purchasing anything and stopped at a Burger King instead. I was greeted by a person who happily took my order which I received with no issue. Literally nobody asked for AI at a fast food restaurant. And if it exists it should improve the customer experience. Confused as to why they couldn't just take my order at the window. Definitely won't be purchasing from this store in the future!

I normally dont like to leave bad reviews for places but ive lived by this mcdonalds for years and its always had shit service. The order will always have something wrong or they'll say you have all your food only to find out when you got home that they missed something. The employees barely acknowledge you and aren't all that friendly when they do, especially the night shift. Save your time and d Go to the 15 and vandyke location, theyre 10x better.

This is a horrible location, it’s one min from my house would’ve been so convenient. Stopped here last night and the lady at the window was so rude, she wasn’t listening to anything I was saying and kept shrugging her shoulders to say she didn’t care, and for no reason, I wasn’t even having a issue was just asking for sauce. The problem here is the people, they talk to customers like trash and only give respect to certain customers. And McDonalds could care less about customer service now a days that’s why they get away with it. It’s such a shame that something as simple as grabbing some fast food comes with hate and rudeness. This staff needs to be replaced and the management has the worst attitudes.

This is the third time that I have stopped here for food and a drink. Third time they are out of diet coke. I don't know who is responsible for keeping them stocked but they are not doing a very good job. At least today I didn't waste my time in the long drive thru line only to be told no diet coke. I went to the kiosk inside. McDonald's food is mediocre at best. I come to McDonald's specifically for the diet coke. If I can't get diet coje I might as well go to Wendy's across the street.

This morning, I visited the McDonald’s located on 16 Mile in Sterling Heights with my sister and mother. I ordered the Big Breakfast and asked one of the employees if it was possible to substitute the biscuit and sausage (as we do not eat sausage) for two McGriddles. The employee confirmed that the substitution would not be an issue and stated that he could do it for us. When we received our order, there was only one McGriddle. I approached the counter to politely inform staff of the mistake. Unexpectedly, the manager began yelling at us, saying we could not return to the store and that she would call the police if we complained further. We were extremely shocked, as we did not raise our voices or act disrespectfully at any point. We also asked her to verify with the employee who originally confirmed the substitution, but she refused to speak with him. My sister asked for the manager’s name, but she refused to provide it, repeatedly yelling that she was the manager and would not give her name. The situation felt very hostile and unprovoked, especially considering we were simply trying to clarify an order that had been handled incorrectly. The manager refused to identify herself. We have a photo taken inside the restaurant for identification purposes. We were left shaken and confused by this experience and would like this matter to be reviewed.