McDonald's Menu Prices at 7150 Hacks Cross Rd ★3.2 (1571)

This is terrible service. The staff completely ignored me while I was waiting to place my order. I ended up ordering a simple iced latte at the kiosk. After waiting 15 minutes — and only after I asked them to check on my order — they brought me an overly sweet latte. I had to turn my car around and drive back just to return it. And once again, I had to wait for someone to finally acknowledge me. They are definitely not customer-oriented, and it seems like ignoring customers is their normal practice.

⭐ 1-Star Review – Completely Unprofessional Experience I placed a mobile order before walking into this McDonald’s, and the chaos I walked into was unbelievable. When I arrived, a customer was already complaining about her food, and the employees behind the counter were screaming and cursing at each other like they were in high school. The girl bagging orders was handling fries with no gloves, dropped items, and had zero sense of urgency. After waiting around 15 minutes for my order, I asked for my fries to be made fresh with the rest of my food — instead of doing that, she re-dipped old fries in the oil and handed me two dirty cups she had just dropped on the floor. Thankfully, another employee stepped in and replaced them. To make things worse, there was no tea available in the lobby, and when I went back up to the counter to ask, several employees were on the verge of fighting. The young lady at the front counter hesitated to help because she wanted to watch the argument until I reminded her that she still had a job to do — only then did she reluctantly make my drinks. When I finally got to the car, I realized they had given me the wrong order — a double cheeseburger plain instead of the triple cheeseburger I paid for. When I called back, a young woman answered and claimed to be the manager. As soon as I began explaining the situation, she hung up on me and refused to answer the phone when I called back. This entire experience was beyond unprofessional and completely unacceptable for a McDonald’s. If management or corporate is reading this, I strongly urge you to review your staff, retrain them on basic hygiene, customer service, and professionalism, and make sure someone competent is actually in charge of this location. Customers shouldn’t have to pay their hard-earned money to be treated this way.

the absolute worst mcdonald’s i’ve ever been to. i went last night, ordered 2 grinch meals. my husband and i were literally in the drive thru for 30 minutes, if not longer. SO unprofessional there. we get to the window to pay, nobody is there. the car in front of us skipped it and i don’t even think they paid for their food cause no one was there. the guy finally comes to the window and asks if we had a mobile order. we had to tell him like 3 or 4 different times no, and told him what we ordered before he got it right. we then go to second window where we get our food. the girl hands us our food, we ask for honey mustard and she says check our bags. i check, there isn’t any. and the dill pickle seasoning for the fries wasn’t even in there…that’s what im paying for though right?? she shuts the window so we wait. when she finally comes back my husband asks her for the honey mustard and the seasoning, she was scrambling around looking for it. the workers are too busy talking and laughing with co workers instead of the long line they have. it’s called fast food for a reason. there is no reason we should’ve been there as long as we were in that line. and if i am paying for something, i should get it and have confidence that its in my bag instead of having to wait on someone to find it and give it to me. customer service is absolutely terrible here. i won’t be going back

Another McDonald's staffed with people who'd rather play on their phones instead of paying attention to customers, and still complain about not making $15/hr. After 3 attempts to get a cheeseburger made correctly, I was given a smushed burger with the hardest stale bun they had in the back. The fries were double fried to warm them back up, resulting in a saltless mushy package of slop. All this for $12. Pitiful experience, garbage food, and overpriced dismay of a meal. Stay away from this McDonald's!

Went through the drive through with only two people in front of me. I had to wait 30 minutes for my order in drive thru I get my food the French fries feel like they've been inside of a refrigerator both my double cheeseburgers are old and dry. They only put one nugget in my 4 nugget pack for my meal deal.