McDonald's Menu Prices at 12120 Manche Ster Road ★3 (892)

This was my favorite McDonald’s. I just ordered the Daily double and said said that my drink was a Diet Coke. I pick it up at the next window and there is only a sandwich in there So I told the young guy that I ordered the daily double he said no you just ordered the sandwich. I said no I didn’t. I said you need to fix this. He said I just can’t be handing out free food. He was awful. He should have talked to a manager right away came back and tossed me a bag with a french fry in it and I wanted to say where are the nuggets? This is the second time this guy has rubbed me wrong. I also asked for ketchup to be on the burger, and it was not. So I am done with this location.

I keep trying to give them a chance but this morning made me so mad. I order every morning a French vanilla iced coffee with a extra shot of expresso and a pump of chocolate. This morning they handed me what is in this picture and asked the person handing it to me if she could add some creamer to it..she looked around like she had no idea what i was saying and said this is what you ordered. Absolutely not! Will not go back at this point.

I find this to be a surprisingly well run McDonald's. Everything is always immaculate. I always see employees working to keep things clean and straight. They do a good job of managing the drive-thru, delivery and dining room orders. Many other McDonald's struggle with this. I order through the app and, even though my order is very specific, they always get it right. Kudos to this McDonald's for standing out above the others.

I don’t review often, and I never even go to fast food places, but today I had no choice as I was crunched for time and there weren’t other options around that one can be in and out (wish we had In-N-Out here 😫) in a matter of minutes. I had a simple order, but my sandwich was missing from the bag. I came back in, and Burt (Bert? Apologies if I spelled it wrong!), a very polite gentleman was keeping the whole place together it seemed. Even though the rest of the staff (aside from the manager who’s name I neglected to ask) seemed overwhelmed, he was very calm and collected, friendly, polite, well spoken and attentive, solved the issue immediately in a proper, professional and respectful way. He solved the issue immediately and already knew what was going on as soon as I mentioned it. Thank you, Burt, for your hard work and putting up with the general public; the restaurant biz is not easy, especially fast food. These employees are largely the backbone of America’s food industry, yet get so little respect and appreciation. I hope this message gets to your boss, bc you deserve a raise.

I had a bad experience here a week ago. I had to wait a long time to end up getting the wrong food after a basic mobile order. I made a complaint, and very quickly got an apology, a refund, and a correct order when I visited today. I'm glad I gave it a second chance.