McDonald's Menu Prices at 5000 S Virginia St ★3.2 (1891)

I visited this establishment during lunch time, and my experience was disappointing. I placed an order, but the BBQ sauces were missing. When I approached the front for assistance, no one responded. After trying to get attention politely and watching people continually pass by, I stepped into the section between the counter and kitchen to get attention. Selina, "the manager," told me I couldn’t be back there, even after I explained the missing items. She repeated her instruction, and I became frustrated. She then told another staff member wearing earbuds to hand over the sauces. The employee handed over the sauce and provided me with her personal unsolicited opinion regarding my actions. I suggested she remove her earbuds so she could hear me next time. I understand the challenges of the food industry and am usually patient with mistakes, but this situation showed a clear lack of training and professionalism. I also tried to collect the employees’ names for this statement, but Selina refused and mocked me. I hope management can address these problems and provide proper training, as the staff’s behavior was the main issue.

Kiosk system makes service feel less personal. Even though I had a table number tag, they didn’t deliver the food and instead called me to pick it up. They forgot my drink. The lobby looks like it hasn’t been serviced or cleaned for 6 hours. If they’re paying $15/hour, they can at least be selective on decent staff. Otherwise, the food was great.

Ordered breakfast for 2 & one of the orange juices looked different than the other. On tasting both, one was obviously very watered down. This was after waiting in the drive through behind one other vehicle for over 15 minutes because the staff did not make the large order ahead of me pull in to park as is corporate policy. The food itself was fine, but not the warmest. When i went in to get my drink replaced, there were 4 other people actively making complaints. Overall this location has gone downhill.

From the point of a traveler: A regular McDonald that a bit looking like run down… They do not have any thing for self-service. Except for napkins. You have to ask for ketchup, utensils, straws , syrup and restroom passcode … making wonder what is the environment around here is like … The whole vibe here is a bit of dead in the morning. But the food is consistent.

Been here 2 times in the last year. Both times they didnt give me all my food and I had to go back. This time they knew but they didn't have any hash browns ready. Its called communication or a refund. Not just we don't give toh all your order and let you drive back then make to stand there for 10 minutes while nobody how works there will even look at you while you got kids j the car. Reno has other locations. Go there.