McDonald's Menu Prices at 267 Broadway ★3.6 (1565)

⭐☆☆☆☆ I come to this McDonald’s almost every single day just to pick up my coffee, and unfortunately the experience is consistently frustrating. Most mornings the place is basically empty, yet I’m left standing at the counter for 2–3 minutes with no acknowledgment. The employees clearly see me, but no one makes eye contact or asks if I need help. I often hear the staff in the back chatting and gossiping in Spanish. I’m Spanish myself, so that’s not the issue — the issue is being ignored as a customer while my order is already paid for and sitting there. It completely defeats the purpose of ordering pickup. When I finally do ask for help, the attitude is usually unpleasant. There is one specific young employee (thin, with braids) who consistently has a very nasty attitude. You can say “good morning” or greet her politely and she looks visibly annoyed, as if being spoken to is a problem. I understand she’s young and still learning, and I would never want someone to lose their job — but customer service clearly isn’t the right role for her right now. She needs better training or to be placed elsewhere. I’ve lived in this neighborhood for over 20 years. I’ve had my own ups and downs and understand bad days happen, but this is an every-day issue here. A little acknowledgment, professionalism, and basic courtesy would go a long way, especially for regular customers. I hope management takes this feedback seriously, because this location could do better.

I ordered on Uber Eats and my food came cold and my drinks all spilled. The chicken sandwich had plastic in it which is hazardous! I tried calling to let them know and no one answered same with Uber Eats no response I am disgusted

The food is fine. I would like to know why I never get a straw or napkins with my order? Every time I order a Frappe, I never get a straw, and no one is ever available to answer the phone. My order today was missing one of the hash browns. It's always something. I only order from this location because it's close to my job. Today was the last straw.

The people who work here make up for the chaos of this McDonalds. It's usually very busy because of its location and it's small and tight in the front (they do have a back area). People are everywhere especially in the front, the kiosks take up a lot of room in the front and so does Uber eats, seamless, grub hub deliverers so if you are eating in the front people are just all over you and your food and I find that unsanitary. Their location is in a great spot because it is located underneath the Manhattan Marcy Ave. J and M train, across the street from the Williamsburg Bridge bus plaza, and not to far from Uncommon Williamsburg Middle School and Success Academy Williamsburg elementary school. This is probably why this McDonalds stays busy and packed. A plus is that the Ice cream machine actually works 🙂.

I wish I could give it 0. Delivery guy went to wrong address and instead of apologising, refused to deliver my order. Even after security let him in, he must have thrown it out and took off. Why are we allowing such in humane people jobs?