McDonald's Menu Prices at 1800 Dorothy Ln ★3.2 (1846)

I went to this McDonald’s location for lunch. There were 2 people in neon vests bringing food to guests in the dining room and outside the drive thru. They were fast and efficient. The food was great and I was satisfied with my experience

Order here nearly every morning, I'm sure they're sick of me, but they are always fast and polite. Thank you. Also, the morning drive thru cashier always has a good vibe, give him a raise

Ordered a fillet-o-fish and a Big Mac at the beginning of lunch around 10:45 AM. The buns were so stale on both sandwiches. They were not edible. Not to mention, I use the mobile app, placed my order in the parking lot. Waited five minutes until the order was supposed to be ready, went inside, then waited another 10 minutes for them to make it, the service was pretty bad, but the food was even worse. One of the worst McDonald’s EVER!

This McDonald’s is a complete failure from top to bottom. Considering that I live 0.2 miles away for 8 years and giving this location more chances than it ever deserved, I can confidently say this place is beyond saving without serious corporate intervention. The staff is chronically rude, openly dismissive, and hostile toward customers. There is no customer service here—only attitude. Employees regularly behave as if customers are an inconvenience and act like they’re doing you a favor just by acknowledging you. No greetings. No apologies. No accountability. Just indifference and arrogance. Orders are wrong constantly. I always request NO PICKLES, and yet my food arrives with pickles the majority of the time. This isn’t a one-off error. This is repeated negligence that shows a complete lack of standards. The drive-thru is absurdly slow, even when the line is empty. There is no excuse for the wait times at this location. Going inside is even worse. The lobby is almost always marked “closed,” and when it’s open, there is NEVER anyone at the front counter. Walk-in customers are flat-out ignored while employees hide in the back. Ordering inside takes longer than the drive-thru, which is unacceptable for a fast-food restaurant. Now for the most serious issue: Happy Meal toys. This location is clearly abusing the toy system. Employees routinely claim there are “no options,” then decide for you which toy you’ll get. Based on my personal experience and what I later found online, it appears toys are being intentionally withheld and resold. I personally found a local seller on Facebook Marketplace and eBay reselling a large box (60+ repeated units) of the Disneyland 70th Happy Meal toy box#01 (most popular) priced a lot higher than retail. That level of quantity does not come from normal customer purchases. One incident made everything painfully clear: I went inside and asked if, when buying toys separately, there was a chance to receive different ones. An employee told me she couldn’t promise but would try to help. I purchased over 15 toys. When I got home, EVERY SINGLE TOY WAS IDENTICAL. I was blatantly misled. A week later, I saw a box full of those same toys listed locally online for resale. This is not poor service. This is systemic mismanagement, dishonesty, and abuse of inventory. This location operates like no one is supervising it, no policies are enforced, and no one cares. Corporate standards clearly do not apply here. After 8 years of frustration, wasted money, and disrespect, I can say without hesitation: Avoid this McDonald’s at all costs. If this is your local store, I strongly suggest driving farther. Convenience is NOT worth dealing with incompetence, rudeness, and what appears to be deliberate misconduct. McDonald’s corporate should be embarrassed that this location carries their name.

I bought a Happy Meal, but was given an empty box with no toy inside. It seems like someone at this McDonald’s intentionally took the toy and gave me nothing. It’s the first day of the new toy release—this is really disappointing and unacceptable.