McDonald's Menu Prices at 13501 N Macarthur ★3.5 (1378)

I placed an online order to pick up inside at the counter. When I arrived, the dining room doors were locked—even though the hours posted on the door said the lobby was open until 10pm. It was only 8:30pm. I went through the drive-thru to retrieve my order, and the employee told me they couldn’t hand it to me at the door and I had to wait in the full drive-thru line. I ended up waiting over 10 minutes just to pick up a single order of fries that were room temperature that I then had to ask for hot fresh ones instead that took another 13 minutes to wait on. Very disappointing experience and not the level of service I expect, especially when the posted hours said the dining room should have been open. Will never come back to this location again.

This location is amazing, it's clean and the food was hot. The staff was very professional, and friendly.

My chicken sandwiches had kind of funky smell to them. There wasn’t a lot of lettuce on them and what it is the management has instructed the workers not to change the fryer grease as they’re trying to reuse it as long as possible that affects your human health and the quality of the food. How do I know this because I used to work at Burger King and they tried to reuse the fryer grease as long as possible, so management can collect their bonus.

Visited this McDonald’s drive-thru around 9:30 PM today. We clearly explained our order at the first window and asked for all meals to be made large, but the order was not repeated back. From the beginning, the staff seemed visibly irritated by our crying eight-month-old baby, which made the interaction uncomfortable and stressful. Instead of showing patience or understanding, the tone and body language suggested annoyance. At the final window, two employees acted as though the order issues were our responsibility, even though we had been clear when ordering. The food itself had multiple problems: we were given the wrong drink, my husband’s burger was missing bacon, and one fry we paid for was missing. When we asked for the drink to be corrected at the drive-thru window, the employee took it back and was observed mouthing an inappropriate comment behind the glass. We even offered to pay to correct the order since our card had already been run, but the remaining issues were never fixed. We left without the bacon and fry that were paid for. Mistakes happen, but the lack of courtesy, patience, and willingness to make things right—especially toward a family with a baby—made this a very disappointing experience.

Well if you're looking to get breakfast at this McDonald's you are SOL because they will leave you in line for 25 minutes have everybody else worrying about the drive-thru and nothing about the inside of the store and then when you go to the drive-thru they'll make you wait until exactly 10:30 when their menu changes and you cannot get breakfast anymore so yes this place is trash these people are too busy and only worry about everything else but the inside registers!!! They do not concern themselves with customer care or the many attempts in one day to just get breakfast, they need more staff or a whole new staff all together, 6 times in one year at this location has happened to me so I can only imagine how many other customers they don't even take their order, I'm doing breakfast at Carl Jr's for now on!! Real ingredients and no waiting 25 minutes or more just to put a order in!!