McDonald's Menu Prices at 13785 Cypress N Houston Rd ★3.4 (1515)

They weren't taking orders at the front only on the kiosk which was glitching so i had to update someone about the changes i needed and no one came from the back until the food was ready and then she had an attitude saying why didnt we put it on the kiosk and wouldn't even hold her tongue long enough for us to explain the issue and when she finally did her smart remark was well i girss everything else will get cold and while I was waiting 3 different people came in from the drive through with problems with their orders and the lady who had the attitude was ment to fix them was so loud from the back telling the others who were working drive thru that they needed to get better because she could do 3 things at once and they couldn't even get their orders right

I ordered two Sundays. And a cheeseburger with extra cheese and extra pickles... They even repeated it to me. This is what they handed me. And there was no apologeticness nor desire, offer to fix it. So I said okay and drove off. Do better people.

I go through the drive-thru all the time for the order and it’s never been messed up, the line is quick and the service is very nice. Definitely worth 5-10 minutes out of the way instead of a different location!

1. The store was filthy. There was garbage everywhere. Wrappers, food and containers were littering the floor in piles. The tables were sticky and had this oily sheen to them. 2. Most of the kiosks were broken. 3. My order was wrong. Very wrong. I showed the person who brought the food my receipt, and they started rifling through all the food in the bag with their bare, unwashed hands, trying to convince me that somehow the 3 wrong items in the bag were the 8 items that I ordered. I decided not to eat food that someone's hands touched, and politely asked for a refund. 4. The manager was very, very kind and polite. She understood and she issued the refund right away. I hope McDonalds gives this store the support it needs, because it must be stressful to work in conditions where training is lacking and resources aren't enough. We will not be back. Too expensive to risk food illness in an unclean store.

Jordan, is the best McDonalds employee I have ever seen. His presence and sheer composure has left me astonished. He is an outdated hard worker who puts his life on the line for this job. Everyone thanks him.