McDonald's Menu Prices at 2001 Genoa Red Bluff Road ★3.7 (1038)

So i came in February 16th 2026 around noon and there was a lady who was taking my order she wasn’t wearing a standard manager uniform or crew, had tattoos exposed everywhere for my kid to see a playboy bunny tattoo? i don’t think she was the owner as she had a headset on, as i was getting my order taken she seemed to be in a rush for me to finish my order, then after that when i got my receipt back I waited for my food, as im waiting i can hear the lady that took my order saying that “hurry up ladies, the line is getting clogged” and “do i need to come help you out?” The drive thru and the front were packed so i didn’t mind waiting longer as they’re very busy, but this lady’s attitude and overall treatment towards other people, really made me annoyed, and i told her when she gave my food, that i will NOT be coming back to this location if thats how they treat people who are trying to do their job, i worked fastfood when i was a kid, cannot believe this, i have been coming here for 2-3 years now and this is the only time i’ve ever experienced this, this is just completely unacceptable

This McDonald’s location is a complete disaster from top to bottom. The staff is careless, untrained, and rushes through orders they still manage to mess up. I was charged twice because the drive-thru employee couldn’t handle a basic order, and the food I received was cold, sloppy, and clearly not checked before being handed out. I contacted the manager, who told me to bring the food back for a replacement. When I returned, they suddenly refused to honor their own promise because I didn’t have a receipt—something that was never mentioned in the first place. The excuse was pathetic, and the lack of accountability is unbelievable. This place can’t get the simplest things right: a correct order, warm food, or consistent communication. The incompetence at this location is astounding, and it reflects a complete failure of leadership and training. I would strongly recommend avoiding this McDonald’s unless you enjoy wasting your time and money.

Hard ass fries break in half like twigs you can't even eat them that was 2 bags of fries the same b.s.i dont know why it dont show the whole video i posted you can see where i break them in half like a damn twig 2 whole bags of hard fries

Picked up a mobile order and when I got home I saw they forgot to give me a sandwich. I called the store and asked if I can get a refund since it was on the app. They said I would have to go in store for a refund. I told them I wasn't going back today that It'll be my next visit. When I returned, I explained the situation to the manager and told her I would take a refund or replacement. She said I have to have a receipt, I showed her the order on my app and she said that's not a receipt and I need to deal with the app. I don't care that I got ripped off but what really irritated me is how the manager treated me: no apology, no offer for a solution, treated almost like I was trying to pull a scam. That lady has no business working in customer service.

I ordered a Big Mac with NO pickles and EXTRA Mac sauce thru the app for curbside pickup. When I got to my destination I discovered that they put pickles on my burger and literally no Mac sauce (which I paid extra for) I was going to attempt to just take the pickles off and eat the burger but it was dry. I called to let the manager know and was told I would have to request a refund thru the app. I searched for a customer service number online and was then given another number to call. The final person I spoke with advised me that the store should not have refused to refund me. All she was able to do was submit a request to upper management of that store to process my refund. So basically I was given the run around. Hopefully by posting this review I will be able to get this issue resolved…