McDonald's Menu Prices at 11101 S Sam Houston Pky ★3.7 (2094)

*** BEWARE OF THIS LOCATION *** for one they are extremely slow even when you mobile order, I waited 15 minutes for a frappe I ordered 15 minutes prior to arrival. Two I did a mobile order on another day, money was deducted from my bank account right away. Upon arriving to the drive thru I was told they did not “receive” my order… yet I had a pick up code confirmation and proof money was taken from my bank account. The employee told me I have to “dispute it” and here I am still disputing it with the generic contact form and email responses. For all I know those employees are my order or let someone walk off with it! LESSON LEARNED! You are better off going to the Fuqua location. Faster, friendlier and overall better service!!!!

Was the only one in line and they had me park in the waiting spots for a single burger with no toppings. But its some minimal work high schoolers working there so the friendliness is absent. Brought food out and walked off before I could ask for ketchup.

I used the drive thru and service was fast and prompt. I was very disappointed to see that my fries were turned sideways in the bag and therefore in direct contact with the ketchup packets (not requested) that were in the bag. That's cross contamination allowing food in contact with packets that were in someone's bare hands. I ate my nuggets but tossed the fries which appeared to have been over cooked at they appeared rather crunchy. Lesson learned there. My experience was not the best but you might have better luck..

Lines are very long and there is nobody in the register to help customers. Andrea in particularly is very rude to customers,we heard her telling customers to go to a different McDonald's if they don't like it there in Spanish. She likes to argue with customers,unlike every other employee at this McDonald's we encountered ,they are passionate and dedicated to customer service.Either this lady needs more training or get fired completely ,because many customers are going to stop coming here because she is very rude and unprofessional and she introduced her self as the manager of the store.

Asia, Eternity, Kamora, and Jaqueline has amazing customer service ! These ladies are always all over the place, whether it's backing up drive thru, the front counter, or taking orders themselves they are multitasking with ease and a great attitude ! Not to mention they go over and beyond to make sure or correct any orders that go out ! Let's not forget Keshaud he's so nice and respectful even when the customers are frustrated, he still shows great hospitality ! The managers here have great attitudes and also works hard alongside the staff ! Keep up the great work guys 😊