McDonald's Menu Prices at 7961 S Ih 35 ★3 (1731)

waited THIRTY FIVE minutes (total) after placing online order. Then they had the audacity to serve cold fries. Went inside to wait 3 minutes longer to get fresh. There's no point in ordering ahead. this is not the first time this has happened at this location, but it'll definitely be the last.

While it IS just another McDonalds, this location is cleaner and just overall better than the average location. Plus it has a play place for kids! If you’re in the mood for McD’s this is the place to stop.

To the McDonald’s Corporate Relations Team, I am writing to formally follow up on a complaint I filed a week ago regarding a mobile order at the Robinson, TX location. My original issue was simple: I placed a mobile order for a single large iced coffee that I was unable to obtain, and the issue remained unresolved at the store level. While I initially appreciated the automated response stating a local franchise representative would contact me, that interaction has made this situation significantly worse. I was contacted by a woman from the franchise on a personal cell phone. This individual displayed a complete lack of professionalism, empathy, or intent to resolve the issue. Based on her demeanor and the details of our conversation, I believe she is the same person who failed to help me at the restaurant originally. During the call: Zero Resolution: There was no attempt to refund the mobile order or offer a remedy for the missing item. Unprofessional Conduct: She was dismissive and appeared personally offended that I had escalated a legitimate service failure. Lack of Leadership: It is concerning that a member of management/leadership would use a personal device to engage with a customer in such a hostile and unpolished manner. McDonald’s is a staple in our community and a brand many of us grew up with, but the leadership at this specific Robinson location is failing your corporate standards. While I saw other hardworking staff members during my visit who deserve better leadership, this manager’s "power trip" attitude is driving loyal customers away. With the growth and new businesses coming to Robinson, the community has options. We do not have to spend our money at a corporate chain that doesn't value basic service or professional courtesy. I am requesting the following: A formal resolution regarding the original charged mobile order that was never received. An escalation of this feedback to the Franchise Owner, as the current management requires immediate retraining in conflict resolution and professional communication. I look forward to speaking with someone from the corporate level or a different franchise representative who takes customer service and brand reputation seriously.

Waited in line for my mobile order for about 6 minutes nobody came to the counter to ask if we needed help there was 8 other people waiting when I got my order are decafe coffee we’re not hot but warm . I had to leave because we are truck drivers I had no time to wait we had to hit the road . If you know the beverage is not hot why do you serve it to begin with I have this problem at almost every McDonald about 90 percent of the time I have them remake it but the other 10 percent I don’t have the time. Corporate get these restaurants up to the standard we had in the 80’s .

Ordered 2 Large Lattes and 1 Apple pie 🥧 everything was delicious 🤤 and my dog was happy to tear all the boxes and packages 📦