McDonald's Menu Prices at 4330 Franklin Avenue ★3.1 (2161)

Five out of five bathroom. I was blown away by the men’s restroom at this McDonald's, which was absolutely spotless and smelled fresher than a spring morning. The floors were immaculate, and everything was fully stocked—a true hidden sanctuary in a fast-paced environment. I haven’t seen a public restroom this well-maintained in years, deserving of a full five stars for cleanliness. The food was okay.

Me and my husband wanted a quick bite to eat and we decided to try this since every other McDonald's in Waco is horrible And always has bad service mind you we don't eat McDonald's because of this. But we was at the drive through and I had ordered a happy meal andy husband ordered two double cheeseburger and a fry I will say it came out fresh and was delicious was very pleased with our food and this McDonald's is the best one in all of waco to us. It's worth it it was hot fresh food not salty at all cause we all know McDonald's loves putting salt 🧂. But was impressed with this one by Walmart.

Ordered using the mobile app. Half the order was missing or wrong. Had to make a 2nd trip. It’s this way every time we order. Not this one ever again. And why can’t you repair the menu signs at the drive thru? Ben broken. For over a year.

We visited this McDonald’s location today, and unfortunately the experience confirmed what many of the reviews already reflect. This location does not seem to have the same level of traffic as others nearby especially considering it sits right next to Chick-fil-A, whose parking lot is consistently wrapped with cars. The difference appears to come down to CUSTOMER SERVICE. Chick-fil-A is known for high-quality, consistent service, and that standard is noticeably lacking at this McDonald’s. The main concern involves the manager at this location (pictured). On multiple occasions she has been rude and dismissive. Today, when I went through the drive-through, she mocked me over the microphone because she couldn’t hear me clearly. When I addressed it, she responded by saying, “Well, I’m the manager,” rather than attempting to resolve the issue professionally. She then stated she would “get someone else” and made no effort to assist further. Customer service should be consistent and respectful toward every customer, regardless of who they are. A manager, in particular, should demonstrate professionalism, patience, and the ability to handle people well. Unfortunately, that standard was not met. The one positive part of our visit was Ray. He stepped in, handled the situation with professionalism, and treated us with respect. From what I understand, he has been with McDonald’s for over a decade, and it shows. He resolved the issue efficiently and demonstrated the kind of leadership this location needs. Ray deserves recognition for his service and in my opinion, consideration for a General Manager role. That concludes my feedback. I hope it leads to meaningful improvement.

I placed my breakfast order on the app and paid for it. I showed up before breakfast was over and sat at the drive thru until after 10:30 before they acknowledged me. Then instead of making the food I had already ordered and paid for they wanted to argue with me about the time and refused to make my food. Now I'm just expected to trust them to refund me. Genuinely the worst McDonald's in waco. They take a lot of liberties for place that is less than 5 miles from 3 other McDonald's.