McDonald's Menu Prices at 1388 E Ct ★3.3 (1568)

I visited San Antonio to participate in a competition. Today, at 6:26 pm, I placed an order for a McFlurry. Subsequently, a couple, who ordered after me, placed a large order and received their items promptly and without difficulty. In contrast, my order took an excessively long time, and by 6:44 pm it had not yet arrived, leading me to leave empty-handed and feel disappointed. I would want them to improve in efficiency and teamwork this could vastly improve the system in which people would get their orders and be satisfied.

I’m very disappointed with our experience tonight (February 16, 2026, around 7:50p.m.). We placed our order and were told at the window to pull forward because we requested fries without salt. That’s understandable we know that can take a few extra minutes. However, we ended up waiting over 30 minutes, and it was not busy at all. Someone eventually came out and asked for our receipt, but there was no apology for the long wait. When they brought the food out, it was only half of our order. We had to park, go inside, and bring our receipt in to get the rest of our food ourselves. The manager on duty that night did not act professional. There was no apology, no acknowledgment of the delay, and no effort to offer any kind of solution for the excessive wait. No one said thank you. There were a lot of young employees standing around, and the lack of communication and customer service was very noticeable. I had two hungry kids waiting nearly 30 minutes for food, and not even a simple “sorry for the wait” was given. That’s unacceptable. Please do better.

Placed my order on McDonald's app for curbside. Arrived 10 minutes after placing my order. Upon arrival I wasnt as frustrated. As I watched 10 different cars pass through the drive thru, I started to get irritated. Then after 5 more cars pass through the drive thru, I finally get my order. I only ordered a large French fry. Not sure what could have possibly made my order take sooooo long. I place the order next to me in the passenger seat to go home and enjoy my salty craving. Sit down and then become absolutely baffled. I wasted gas and money for a large fry, just to get home and be hit with what we call a smedium fry. Not medium but not small. Definitely not the large I ordered. Guess that teaches me to check my darn order before I leave the restaurant.

Tried to order breakfast there this morning. Was told to use the kiosk instead by a rude employee. When we asked her to take our order, she loudly said “can I help you” like we had inconvenienced her. We said no, never mind and left. Whataburger was half a block away. We went there and the employee there was happy to take our order. I haven’t eaten there in quite a while but I really enjoyed it. I’ll be going back. Thanks for forcing us to make a different choice.

I’ve been here several times and have never had a good experience. Slow service, wrong orders, and when either of the above is, kindly, mentioned the younger staff are rude. Their manager probably just needs a long vacation where they can recharge and come back to fix the culture. 😊 I also can’t imagine it’s very easy to get younger staff that actually care about customers these days. That has to be super challenging, especially in a smaller town. Ex. I had a younger staff person tell me that I wasn’t supposed to use the table number/tents at the order kiosk and blamed their slow service on me because I wasn’t listening for my number to be called. (I was watching my kids in the kids area) I explained to her the at the kiosk clearly stated that I was supposed to take the number to my table and they would bring me my food. She said “Well that’s not how we do it.” I tried to explain how they probably should do it that way (since that’s the instructions the customers are given and all other McDonalds do it the way the kiosk explains) and she got very upset and argumentative. I told her I’d go talk to her manager about it and began to get up. So, she ran ahead of me, got her managers arm, and dragged her to the back. (Where I can only assume she lied to her) because I stood there for about 10 minutes and the manager never came back out. That’s completely inappropriate. It’s the job of a manager to handle these kinds of things and prioritize the customer. I think it may have just been a shift manager, I’m not sure.