McDonald's Menu Prices at 1811 I 10 W ★3.5 (2675)

Food prepared without gloves, raw patties, no one serving, dirty, I waited a long time for someone to approach me, I asked for gloves, and she made a displeased and surprised face. I ask the health department to come here and inspect this garbage dump because children eat there! And I advise you not to go there at all and that they should be closed down completely, it's the worst McDonald's in San Antonio.

I ordered for dine in. The girl called my table tent number instead of bringing it to me. I go get my food and it’s just sitting on the counter in a bag. After I go back to my table, I realize there was no jelly/jam, so I go back to the counter and the girl with the glasses was talking to the guy on the food line. He looked up at me but she never did. She went and got him a cup of water and he started drinking it while on the food line, spilling some on his close. The manager came and assisted me with my jelly. The workers there were very inattentive and the service was poor.

I called McDonalds today, December 29th, 10+ times. I ordered on DoorDash and once again this store has forgotten my meals after meals after meals. I’m tired. I’m calling this store out for being horrible with communication, food, and service. Don’t take this lightly, this store won’t fulfill your hunger if you’re choosing to buy from here. Consider your options elsewhere.

Placed curbside order entered the parking number and the girl came out with my order turned right back around and went inside. If I had not been looking I would not have known to go inside to ask for my order.

I honestly could not believe the level of customer service I received at this McDonald’s today. I came in around 5:42 PM, and from start to finish the experience was excellent. The staff was friendly, respectful, and truly attentive — they made sure everything was correct and treated customers with real care. It’s people like this who make McDonald’s look good and set the standard for what customer service should be. The food was fresh, the atmosphere was welcoming, and the overall experience exceeded my expectations. Thank you to the team working today — your professionalism did not go unnoticed. I will definitely be back!