McDonald's Menu Prices at 4014 S Broadway ★3.7 (1202)

Tonight I stopped by and ordered food through the drive-thru. I asked to speak with the manager because I needed to report an incident that happened on February 16th. I had ordered breakfast, including a large cup of coffee. The lid was not tightly secured, and the cup was too soft, which caused it to spill and burn my hand. The coffee was extremely hot. It took a little while for the manager to come out. When he arrived, I told him about the incident and showed him my hand, which was badly burned. He took my information and a picture of my hand. As I drove away, I realized I had received four chicken nuggets instead of six. I turned around and went back to McDonald's (which wasted another trip) and went inside. I asked for the manager again and waited for quite some time. Three girls were very rude and gave me dirty looks. I told one girl with long black braided hair that my order was incorrect and needed to be corrected. She grabbed a box of six nuggets, threw it on the counter, took the box of four nuggets, and threw it away. She had a horrible attitude and was very unprofessional and unethical. When the manager finally showed up, I told him that the three girls had terrible attitudes and that I did not appreciate how I was treated as a customer. The girl with long dark red braided hair and fake eyelashes began talking back to me while I was speaking to the manager. I stopped her and told her that I was talking. The manager did shush her. Unfortunately, I will be contacting the corporate office in the morning. These employees clearly need additional HR training focused on professionalism, ethics, and appropriate customer service conduct.

Fries were Luke warm. Girl who gave me my food in drive thru, didn't say anything to me or barely acknowledged me. I even said thank you politely and nothing. On to the next order.

Consistently the slowest McDonald’s in the city, especially in the morning. If they aren’t staffed to have 2 drive thru lanes open, they should just close the second one. 2 McGriddles for my kids and each time we’re in line for up to 15 minutes. Unacceptable. Use any other McDonald’s in the city, there’s a couple close by.

One thing ... don't get the basket of fries. It is just a large fry. We took another large fry and dumped it on there and made a true "basket of fries." No one should pay almost $5.00 for what boils down to basically a large fry. The picture with the ranch dressing dipping sauce is what we would consider a "basket of fries." Just buy 2 large fries and ask for a basket, which they may charge you for 😉.

Worst McDonald’s I’ve ever been to. Service is slow and shitty. Didn’t put any sauce in the bag. Just threw my fries in my bag on top of that where they all spilt out. Waited in line 15 minutes just to get a 10 piece nugget meal. Don’t recommend coming here.