McDonald's Menu Prices at 652 J Clyde Morris Blvd ★3.3 (2055)

Dorian provided such premier customer service! I placed a mobile order that included the grinch meal. Unfortunately, they were out. But Dorian was super helpful, he did not get annoyed (like folks at other locations) when I asked how I could get refunded. He graciously helped me try and figure it out for a good bit! We ended up just getting it refunded in cash but I am thankful for his time and attention to help me on this! He went above and beyond so thank you!

Went thru drive thru. Around 2:45 on the 23 Oct. Sat in line for 30 min. I had a code from the app. I told the guy. He say give it to me. I gave him the code. I started to give him my order. He said GIVE ME YOUR CODE. I gave him the code again. Started the order. He said I need the code. It told him this is the 3rd and last time I give it to him. He then proceeds to tell me that it does not work!! Everytime I try to use a code it does not work. I asked the guy what can we do. He said I don't care what you do. He was extremely rude. I worked CS for 25 years. If I spoke to a customer like he spoke to me I would of been fired. You employees need more training. I left I will never step another foot in any McDonalds. Ever

I just came back to this location and was looking to purchase lunch for some folks who were down on their luck and they were able to help me out with that and took care of An error that was on the app, but I think I caused, and they were super helpful. This is definitely the best McDonald’s in the area. They take care of their customers. If you’re looking for McDonald’s today and you’re in Newport News, stop by the one on J Clyde Morris. Managers are top-notch, and the employees took care of me super quickly!

Staff can't read.. placed a mobile order and like usual its missing items and wrong sizes of drinks. Its the repetitiveness of how often they get orders wrong thats lead me to finally leave a review. They dont care bc they get paid no matter the service they provide. Decided to cut my loses and will not be back to this location.

My order was correct, so I'll give them that. It was served in a timely manner with a smile. The entire restaurant is terrible. The soda fountain was trashed. It's not. a place to set down your drink without laying in spillage. The restrooms were nasty. The tables had spilled coke on them that was dried up, so it had been there a while. A hard pass on this McDonald's! 2 stars from me.