McDonald's Menu Prices at 12705 Jefferson Ave ★3.3 (1975)

I’ve given this McDonald’s location more than enough chances, but my most recent visit finally pushed me to leave a review. The service and food quality here have been consistently disappointing, and this last experience was the worst yet. I placed a mobile order at 2:32 PM. The moment I pulled into the parking lot, the order was abruptly canceled for no reason. I had to re-place the order at 2:42 PM once I parked. The restaurant wasn’t busy at all—hardly any cars, no lines—so the cancellation and delay made zero sense. Despite the lack of customers, I ended up waiting over 10 minutes for my curbside order. When an employee finally brought it out, they handed me the bag without a single word. No greeting, no apology for the wait—just dropped the food into my hands and walked off. By the time I got home, every item in the bag was ice cold. Not lukewarm—cold. After waiting that long, there’s no reason the food should have tasted like it had been sitting out forever. To make things worse, the rest of my family’s food was just as bad. • My dad’s burgers tasted like they were days old. • My mom’s fries were stale, and her drink was basically straight syrup. This isn’t just one mistake or an off day. This is the level of quality we keep getting from this location, and it’s honestly unacceptable. I even reached out to McDonald’s Customer Care with a detailed explanation of everything that happened, and the response I got back was a generic copy-and-paste apology that didn’t address anything I said. It felt dismissive and made it clear that the concerns weren’t being taken seriously. I don’t expect fine dining from McDonald’s, but I do expect hot food, basic quality control, and at least some level of customer service. This location manages to miss the mark every single time. Until significant improvements are made, I won’t be returning—and I recommend others avoid this location as well.

Fries are fried in disgusting old oil. Taste so bad I didn’t even eat my food. Can I get a refund? Not only it was fried in a bad oil, there’s not enough salt to balance out the awful taste of old oil. And what’s up with NOT filling up my fries to the size I ordered? Looks like I ate half of the portion before the review photo was taken.

Went to McDonald’s to get my kid a cheeseburger happy meal. I specifically asked for a plain cheeseburger, only cheese added. This is what I received. A slice of American cheese between two buns.

First they gave me the order without fries, then when we left we realized that the McF was missing, they gave us the poorly prepared McF and in the middle a hole that was missing butter, the Big Mac had a drop of sauce, the Big Mac was drier what have I eaten!!! Hard nuggets! The mc chicken more or less. They gave us very little sauce for the nuggets or napkins!!! The worst order and the team I work with today at this time is a disaster!

This review is for the employee that I encountered at the drive thru this morning. Thank you for your beautiful smile and friendliness!! In such a hateful world it is nice to encounter someone so friendly and kind! Thank you!! 11/25/25 @7am