McDonald's Menu Prices at 1635 E Camelback Rd ★3.5 (2042)

I we ordered breakfast #2 with medium orange juice and big breakfast with hot cakes. We was not given a straw for the orange juice and their was no syrup for the pancakes. Maybe the woman need to be restrained or serving at the window is to much of a burden for here.

Could hear the girl repeatedly at the Drive Thru Complaining to the Lead , "...I Did Get Sugarfree Coffee!!...". Dude , I'm not even in a bad mood, but you wanted a review so

My car was damaged while parked at their parking lot while I was eating lunch inside. There are 3 cameras in that area that can identify the vehicle that hit my car. The manager has refused to let me or my insurance company review the footage. Do the right thing and let my insurance company review the video! Be an example of common decency!

The older lady that words drive thru in the morning is awful to interact with. I work in a similar type of restaurant, but I could never imagine saying so many negative things about customers or getting into arguments with other employees trying to do their job while deliberately leaving the drive thru window open to make people hear it. She is incredibly rude and deliberately trying to make customers feel bad for having the audacity to order food from the restaurant she works in. Absolutely miserable to interact with every time.

I visit this McDonald's often because of the indoor playground, and I’ve never had a bad customer service experience—though I usually come in the mornings. Today was very different. I placed a mobile order for a Happy Meal at around 6:35 PM for drive-thru pickup. When I pulled up to the speaker, I waited about four minutes with no response. I said “hello,” and the employee replied loudly and with attitude, “I’ll be right with you.” After another short wait, she asked how she could help me. I let her know I had a mobile order and gave her my code. She sounded irritated and told me to go to the first window. When I arrived at the window, I wasn’t greeted. The manager (she was wearing a manager/supervisor shirt) simply asked for my order again. I mentioned that the mobile app showed that toys were unavailable and politely asked if they could add fries or apple slices as a courtesy replacement. She seemed unsure and said she would check. She closed the window for only a couple of seconds, reopened it, and told me, “No, we can’t give extra fries or apples.” What made the experience worse was that three other employees gathered behind her, staring at me and chiming into the situation instead of helping other customers. There were several cars behind me in line, but the staff appeared more focused on watching the interaction than working. It made me feel uncomfortable and unsafe. When I asked again how much a toy costs, the manager simply said, “I don’t know.” I remained calm the entire time and was only asking simple questions about my order, but I was met with rudeness, hostility, and zero effort to resolve the issue. I even overheard inappropriate comments from the employees in the background. As I was asking the manager for her name, she closed the window on me. I had my autistic child in the car waiting for his Happy Meal, so I chose not to escalate the situation. However, this was one of the most unprofessional experiences I’ve had at any McDonald’s, especially at a location I’ve visited so many times without issue. What made this even more disappointing is that many of the employees working that evening were part of my own Latino community. I always try to support Latino-staffed businesses and expect us to lift each other up, not treat people with disrespect. Instead, the behavior I experienced—unprofessional, confrontational, and unnecessarily hostile—felt like the complete opposite of the community support and respect I value. It was disheartening to see that level of unprofessionalism from a team I hoped would represent us better.