McDonald's Menu Prices at 5060 W Cactus Rd ★3.4 (1909)

I am writing to formally express my disappointment regarding a recent experience I had at one of your McDonald's locations. During my visit, I encountered customer service that fell well below the standards I would expect from your company. The interaction was unprofessional and lacked the courtesy and efficiency typically associated with your brand. As a paying customer, I believe it is reasonable to expect respectful communication, accurate service, and a welcoming environment. Unfortunately, my experience did not reflect those expectations. Situations like this not only impact customer satisfaction but also influence future decisions about where to dine. I respectfully request that this matter be reviewed and addressed to ensure improved service moving forward. I would also appreciate any follow-up regarding how this concern will be handled. Thank you for your time and attention to this matter. I look forward to your response.

I ordered 4 6 piece nuggets on the app. I was only able to choose one type of sauce. If I changed the sauce option on one it changed them all. So when the normally nice lady (short, black hair, today her nails were long with pink tips) brings me my food, I ask her how I can get different sauces and she very rudely responds "you have to buy them" Ms. Ma'am, I'm asking for a reason. I should not be forced to choose one type of sauce for different orders. I felt like an absolute idiot going back through the drive through. Maybe I'm showing my age but when they bring a tray out with your food there used to be an option for more sauces. I already bought the food. I hope someone is super rude to that lady today. Also, what is with the smell in there? It smells like drains in the bathroom have never been cleaned but that smell is in the dining area. It hits you as soon as you walk in the door

So I placed an order about 10:15, plenty of time before breakfast ends. I get there and I get a notification says my order was cancelled?! I think the rule should be when you place an order it will be ready not canceled once I arrive at the store. Manager just said sorry if you’re not here by then the order is canceled because it’s past 10:30am. This whole stop 10:30am breakfast is nonsense. Should be 12pm, because it’s the afternoon. 10:30am is still morning. I’ll just go to jack in the box, at least they offer ALL DAY BREAKFAST!!!

I worked super late and rolled up at 1 in the morning—exhausted but starving. The guy working (who legit looks like Asmongold) hands me my meal and goes, 'The fries are hot, be careful.' I was like LETS GO. Headed home, and boom—the food was hot, fresh, and absolutely delicious right when I needed it most. How do you even complain? Instant 5 stars, this spot is clutch for late-night cravings! Chat GTP did not need to remove basic profanity from this review.

Worst McDonalds ever! Ordered $5 Double Cheesburger value box came with nuggets etc customized and removed 1 patty because it has 2 on it.. get this... they gave me 2 buns with only ketchup on it. You would think they would double check ticket because I don't know anyone who would order a hamburger bun with just ketchup only on it.. mind blowing! No single patty, no onion, no pickle, no cheese. Employees are unable to read tickets and dont really care about your order. This was the 2nd time they screwed my order up. Done. Deleted app. No go! Save your money!