McDonald's Menu Prices at 6105 E Broadway Blvd ★3.7 (1633)

The rebuild of the McDonald's is nice. It is much smaller than previous. I found it clean and smelling new. The table I wanted was dirty but I did have to get someone to clean it so 4 stars. There really is no one on site. You stand up at the front and someone might see you and ask if you need help if you catch them on a good day. Mostly everything is done on the kiosk which is what most McDonald's are going to now. The seating area is smaller but most people order out or delivery and drive thru. My food was hot and prepared the way I asked but the nuggets were a little overdone. I would definitely eat here again.

Newly remodeled McDonald’s. Customer service is pretty much nonexistent. They now have digital ambassadors and customers must order at a kiosk. You’ll often see frustrated customers looking for an employee for help. They usually yell to get someone’s attention in the back. Interior looks more like an institution rather than a restaurant. Today we ordered a decaf coffee with two equal sweeteners and a sausage egg McMuffin with no egg. Got a Steak bagel with an egg and no sweetener. When an employee did come out to deliver an order for someone else, we flagged her down to tell her, she laughed and walked away. This is the worst Mcdonalds. The photos demonstrate its lack of ambiance.

I know it's a brand new McDonald's but I gave it a one-star for atmosphere and service. Although it is modern and nice inside does look good, the lack of employees or any human interaction provides itself a lack of good atmosphere and lack of good service when I arrived inside there was nobody at the counter and I had to wait multiple minutes just to be greeted. Additionally to that there is no menu that you can just look at and order food you are forced to go to the kiosk and make an order there or you can order in person however you must already know what you want and expect to know the price if you don't know the price again you are forced to go to the kiosk or ask the person taking the order what your total is because you can't just look in order like in the past. Do you lack of employees and customer service is what gives this restaurant a bad review. I understand that this is what McDonald's is moving toward although franchises have the ability to do something different. The one thing that I would suggest different would be to have some customer service and a menu like what we've had always in the past literally every other restaurant that you go to you're able to go up to the menu and make an order with the cashier without having to ask how much your order is going to be. We all live on digital screens the entire day of our lives. Whether it be on our phones or computers at work we now have screens in our cars and sometimes the last thing that we want to do is have to go look at a screen to order our food. Sometimes human interaction and go to old classic customer service is what goes the extra mile. When you walk into the store it feels cold and empty and uninviting.

When we walked in today, I wasn't expecting anything special. Just another average McDonald's meal in the boring new modern building. But I was very surprised! The staff were very friendly and welcoming, gave a fantastic vibe. But the BEST part was THE MASCOT COSTUME! A Birdie mascot was walking around the restaurant, presumably because of the school fundraiser going on? (we did get a couple cookies for that, very pleasant and fun) It's amazing seeing the mascots still being a part of McDonald's identity, and it easily highlighted this from an average experience to something worth talking about! The ONLY thing that would've made this experience better is if the new renovated building wasn't so corporate and lifeless. Fun colours and architecture make older locations so much more welcoming! Not to mention the nostalgia. That's worth capitalizing on! (as long as isn't done artificially and carelessly. Fans can tell)

I’ve been here several times before and after the remodel. Tonight, I ordered a large fry, a filet o fish, and a 10 piece McNuggets. The fries and the sandwich were hot, but the nuggets were very clearly old, having had to wait as though the food was going to be fresh. Also, the fries were about 3/4 full. A bit disappointing. If you want consistently good burgers and fries, go to In n Out, Culver’s, Five Guys, Whataburger, Divine Bovine, or Zin Burger (in no particular order).