McDonald's Menu Prices at 1805 Shepherd Rd ★3.3 (1594)

Just left this location at 1:34 after waiting 10 minutes at window 3 and seeing about 10 cars behind me get their food and leave. No napkins and the meat is over cooked. Is this how customers are treated who in this case now used to frequent this location?

Horrible service I called to let them know my fish sandwich was burnt. The response was “Our grease needs to be changed so it’s browning the inside and outside of fish even more. I asked for refund I was hung up on. I called back Manager “Tabitha” was just as rude. My last time ordering from an established that is too cheap to change grease.

I stopped by yesterday for a quick bite to eat, I was gonna order on the kiosk but there was a lovely lady in the front that said she could help me out. She took my order with ease and was quick, got my food out to me in less then 5 minutes. I believe her name was Abriana she was bagging food, cleaning the front area and was sweeping as I waked in, the establishment was so clean and her attentiveness to customers while making food was absolutely amazing!! Definitely coming again today

Went through the drive through. They forgot to add the 2 burritos i ordered. I didn't realize it until I arrived home. Drove back, went inside, and told the lady behind the counter. No apology, just got my food and handed it to me. I felt as though I was not heard or appreciated. Then the burritos that were given to me were crunchy on the ends. Horrible experience...

Went into this McDonald's establishment to order a double cheeseburger. Received my burger in a timely manner, service was quick. When I sat to eat my burger, I noticed the meat looked dry and the cheese was cool. I brought it to the server attention, I was told, "that's how it comes and and if I make you a new one, the cheese will be the same way." What she doesn't know is that I've been to this establishment several times and I have never had this problem. I've been eating McDonald's for over 35 years, I've never been told the cheese comes cold. I don't know if they are being trained by a manager that don't care, but you never tell a customer that your cheese will come cold. Double cheeseburgers already triple in price, so you basically telling me a hot burger at that price ($3.49), will come with cold cheese. Quality has left the new days and it's sad. If food is not severed at the right temp, it can cause illnesses. Having cold cheese on a hot burger is not good. Management, if you are reading this, improve your staff knowledge and make sure they are trained in food service because one day someone is going to get really sick.