McDonald's Menu Prices at 13 W Rand Rd ★3.9 (1270)

This is a location I have visited multiple times and considered a good McDonald's compared to others I've been to. Recently came here at 9pm for a quick meal, completely empty drive thru so I expected to be in and out like usual. Worker at the speaker sent us forward to the payment area and nobody came to the window for 15 minutes. Nobody was in line, what's the hold up? After someone finally came to the window, they sent us to the first pickup window, and again, nobody attended us. They kept accepting orders so by now there was a line of at least 5 cars behind us. After this, they offered two orders incorrectly before asking again what the order was. Then they sent us to wait another ten minutes at the second pickup window. Two separate orders were given out to customers behind us that ordered after us. Finally got the food after nearly thirty minutes of just waiting and to top it off they got the order wrong. Very disappointing.

Arrived at 11:07 and they refused to give me my food I ordered 20 minutes prior and would not give me a refund. Jenny, the manager was extremely rude and said it was our fault and that I can figure out getting my money back on my own because that's not her problem. Never going to this location again, Arlington Heights location is way better and actually cares.

The change to the Big Mac is terrible. Sloppy mess that falls apart every time. It was my go to. Not any more. The fries are overcooked now. I still like bfast. It's a longer drive, but I've moved on to Culver's, Wendy's, and 5guys.

I’ve always chosen this location over the one on Arlington Heights Rd due to consistent issues at that other store. Unfortunately, this location seems to be going downhill as well. I placed a delivery order using the McDelivery app, which was fulfilled through DoorDash. When the order arrived, all three meals were missing fries, and the 6-piece Nugget Happy Meal only came with 4 nuggets. I immediately contacted both McDonald's and DoorDash. DoorDash was extremely helpful and processed a refund quickly. However, McDonald's was not helpful at all. When I called to report the missing items, I was simply told to come to the restaurant to pick up the missing food. I placed a delivery order because I currently have no transportation—asking me to come in defeats the purpose of delivery. I also asked to speak with someone about how such significant mistakes could happen—missing fries in *all* three meals, and incorrect Happy Meal contents—but the person I spoke with, who claimed to be the manager, was unprofessional and dismissive. She insisted that the missing items weren’t their fault and blamed DoorDash, even though the bag was sealed and marked as complete by the restaurant. I find it difficult to believe this is a DoorDash issue when the food is packed and sealed by McDonald’s staff before being handed off. I’m very disappointed not only by the order mistakes but by the way the situation was handled by your team. To make matters worse, I re-ordered the missing fries just to complete the kids' meals—and when they finally arrived, they were cold and soggy. Extremely disappointing experience overall. Never again.

great place, good food…