McDonald's Menu Prices at 4840 W Henrietta Rd ★3.6 (1294)

Asked for them add cheese to the hamburger happy meal and just gave us cheese on a bun LOL it wasn't a difficult request, but I guess we're going meatless tonight. No ketchup or onions, literally just cheese on a dry bun. I even repeated it back when asked if I wanted anything else, nope, just the cheeseBURGER happy meal.

There is a young man that tends to work mornings I believe and is usually in the window. He is always such a joy. He’s so friendly so positive and always make sure to have a smile on his face. It’s so refreshing. just wanted to make sure his kindness was recognized and appreciated!!

If I could give no stars I would. Every time I go here there is an issue. The people are nice sometimes I suppose but lately they have been having issues and today I feel stupid for not checking my food before I left. The French fries over cooked. Given a Diet Coke when I asked for regular. Which they are supposed to be know for having the best of these. Then when you ask for any thing customized for your order it will get messed up. I asked for extra onions on a cheeseburger. I love the onions they serve. But come on can’t get a drink right or fries and can’t put a simple burger together the way you want. Also last time I actually went inside this location after waiting in drive through and had the intuition to check my food because it took so long to be made. I had to wait for about another 10 minutes for some to ask me at the counter what I wanted. Not what can I help you with and they were not happy because I asked for my Big Mac to be remade. I then had to wait for them to fix my Big Mac for another 10 mins. When I went to give the guy back the other burger that I asked to have exchanged he said to keep it but I told him no thank you they had bugs in there flying around that landed on it a few times already. And was looked at like I was a jerk even though I was nice given the circumstances and even thanked them for redoing the order. While waiting I look at the bottom of their case of pastries and cookies.it has bugs dead on the bottom and flying inside it. Now bugs happen but shouldn’t be in cases. The service there has gone down hill.

Not only do there milkshake machines never work. Noe there Frappe doesn't work. Only giving 3 stars because the service was fast.

We stopped for food after a long trip. We did self check out and waited like 30 mins for our coffees when I asked if they were ready they immediately cut me off and didn’t even give us what we ordered. I understand being busy can get stressful but Not only were they rude but we also didn’t even get what we paid for. All 4 of them were Straight up milk when it was supposed to be a iced caramel macchiato and when asked about it they got mad. Honestly everyone there seemed pretty rude.