McDonald's Menu Prices at 45 Jay Scutti Blvd ★3.6 (1805)

I placed a mobile order through the McDonald’s app, but when I arrived, the staff could not locate my order. After waiting, I was told the order had been given to someone else. Instead of offering a refund or replacement, the manager told me to sit in the parking lot and attempt to cancel it through the app, even though he already knew it wouldn’t work. I spent more than 40 minutes trying to fix the issue in 27-degree weather while the app repeatedly crashed when I attempted to report the problem. FYI don’t use the mobile app to contact a representative just go to the website. I tried calling the general manager phone number that was listed and it was the number for the store location. That’s when I found out it was the same manager who told me to dispute the order on the app. I was told I could come back for a refund, but the manager who initially gave incorrect instructions changed his explanation multiple times about what happened to my order. The first cashier was open about the situation and said she gave my order away. The manager knew once they started making the order there was no way I could cancel. After making the phone call to the location the same manager apologized for giving my order away without verifying the four digit code. I asked what the process of getting a refund or remaking my order. The manager said he knew I wouldn’t be able to cancel my order on the app and that I was “fishy” and he said it was my fault for the issue. After reading through the reviews I see that I’m not the only one who was told it was the customers fault. Mistakes happen, but customers should not be blamed for them or left without guidance. Better training and support for mobile order errors would make a significant difference for customer safety and satisfaction. Updated review (02/15/26 visit) I am updating my review from two months ago after returning to this location on 02/15/26. Unfortunately, the same issues with mobile orders and customer service occurred again. As before, I placed a mobile order through the McDonald’s app and was instructed to wait in the parking lot. I waited over 20 minutes for my food. When I noticed the store was about to close, I drove back through the drive-thru to ask about my order. I was met with a cold “we’re closed.” I attempted to explain that I had already been waiting on a mobile order, but at that point I was speaking to a box with no assistance offered. To follow up on my previous review: after the first incident, I did receive a phone call from someone who identified themselves as a manager or owner (it was difficult to tell). They told me to come in person for a refund and said they would “make it right” by offering a complimentary meal. While that sounded reasonable on the phone, it was not honored when I went to the store. I was left without my food, without my money, and without the promised resolution. This time, I was at least able to cancel my order through the app before being charged. However, the experience was essentially the same as before: mobile orders not being fulfilled, customers left waiting, and no meaningful support when problems occur. Mistakes can happen, but repeatedly dismissing customers, failing to honor promised resolutions, and closing out orders without communication reflects a serious breakdown in management and training. I hope corporate or ownership addresses these ongoing issues so other customers are not put in the same position.

Ordered a 20 piece nugget with a large fries, large sprite, and a 6 piece happy meal. Whoever took the order had to get someone to help, whatever they did made it so when I pulled up to pay they said my order wasn't in the system so they had to re do it right there. After all that again they forgot the regular milk from the happy meal. Not sure what the issue is at this place but I hope it gets resolved.

I went through drive thru during my lunch break and ordered a triple cheeseburger, fries. Now the serve was fine normal service. I go to eat my food the fries are fresh and hot but the burger is cold. I’m like no maybe the wrapper is cold and the burger is fine. Nope is was cold through and through like it was sitting out waiting to be picked up. I’m disappointed because I haven’t had McDonalds in awhile and wanted to treat myself

We went through the drive- for 2 drinks and a free fries. The fries were cold so had to wait for fresh fries. They parked us and then forgot to bring fries out so my wife had to go ask for them after waiting for them to be brought out.

First time at this location food was warm fresh and fast thank you again, my only complaint is your order taker, sighing and acting like the job she's being paid to do is such a chore than maybe she shouldn't do it idk thank yall again though food and all the other staff were amazing and I of course killed her with more kindness than she obviously knew what to do with haha