McDonald's Menu Prices at 1240 Bristol Pike ★3.5 (1386)

At least my food was served hot. When I arrived nobody was taking orders at the register, one of the kiosks was out of order and the one I used was buggy and did not provide me with an order number or ticket and the screen on the wall showing order status wasn't working either. I stood at the counter for several minutes saying "Excuse me" and trying to get someone's attention but was continually ignored despite at least 4 staff members being in the front (and the store was practically empty, 2-3 guests max) once I confirmed that they had my order I waited for a short time until my food was served. First, it was missing the sodas and milkshake so I had to wait while they refilled the milkshake machine then I had to remind them again about the drinks. The McDonaldland shake was haphazardly slapped together and looked nothing like the photo and certainly not appealing which was very disappointing to my daughter. After sitting down at the filthy table (every table was dirty, the cleanest one I found had little pieces of hair all over it) I realized they forgot our nugget sauces as usual. I went back to the counter and again said "Excuse me" several times to no avail. 4 guys stood there chatting, 1 in a yellow shirt looked right at me and never bothered to ask if I needed help despite me saying Excuse me, it was like I was invisible. I've seen this trend in most fast food establishments, the staff keep their backs towards the counter even when they aren't expediting orders so that they do not have to engage/acknowledge the customers. Finally the man next to me who was waiting for an order pointed to me and told them I needed help. Of course by the time I got my sauce my nuggets were cold. The music in the dining area was so loud that it was unpleasant and difficult to hear my own child sitting next to me. I will say that while the service was poor at best the staff was polite when they did help.

Five stars cause I went with friends but I didn't get anything. The employees were smart and friendly. It's been a couple of years since I've been to McDonald's and they no longer have two 10 piece nuggets and two large fries for $10.

Terrible service, messed up the order, and the staff didn't even speak to me when I went through the drive through, they literally pushed a bag at me with a dirty look. I rarely eat fast food but felt like a burger for nostalgia and am extremely disappointed. No customer service and no one answers the phone, not waiting in line to try to get it fixed. Highly recommend finding another location.

The food was ok I wished they didn’t take over 7min for a fast food. The bathrooms were not clean at all. And the people were nice which is good!

My neighbor and I stop almost every morning for our coffee. The boys that work the front are very professional and respectful. They are always very pleasant and just set the mood for the day. The coffee is always hot and fresh and the service is excellent.