McDonald's Menu Prices at 1389 Celebration Blvd ★3.2 (735)

I visited this McDonald’s today during my lunch break after placing a mobile order at 12:17 PM. I want to start by saying the employee who handed me my receipt was very polite and professional. She asked if I was using the mobile app and handled that interaction exactly how customer service should be handled. Unfortunately, everything after that was unacceptable. The employee who handed me my food was extremely rude and dismissive. I was told to pull up and wait because they were waiting on fries. I did exactly that, yet 5-6 cars were allowed to go behind me while I sat there waiting. When my order was finally brought out, there was no apology, no explanation, and no professionalism. I was first handed my drink, a medium Coca Cola. I usually do not take a sip until I leave, but I was on a short lunch break and took one right away. It immediately tasted like Diet Coke. I am very familiar with the difference. When I politely mentioned that it may have been made incorrectly, the employee responded rudely and said that is just how their Coke tastes. I explained that I had been there only a few days prior and it tasted completely normal. Instead of addressing the concern professionally, she walked away angrily and returned with another drink. The replacement Coke tasted exactly as it should, which confirmed the first drink was incorrect. There was no apology or acknowledgment of the mistake. The fries were even worse. After waiting 10 to 15 minutes specifically because they were supposedly waiting on fresh fries, what I received was the worst McDonald’s fries I have ever had. They were completely soggy, oversaturated with grease, and the cup was soaked through with oil. They were not fresh, not crisp, and honestly disgusting. Between the rude attitude, lack of accountability, incorrect order, and unacceptable food quality, this visit was extremely disappointing. I expect better standards, especially during peak lunch hours. Mistakes can happen, but dismissive behavior and poor quality control should not. Management needs to seriously address customer service and food preparation at this location.

Just had a great customer service experience. I got a wrong order and brought it back to store the next day. Treasure took care of the problem with no question asked. She was empathetic and showed concern. I must say this is the best experience that I have had at McDonald’s in a long time…. The food she gave me was fresh and exactly as I ordered it! As I waited for my order the crew that was working today was on it. They were working together to get it done. Very impressed!!!

I was at this restaurant around 10:00 on 12-28. I waited at the front counter for almost 10 minutes with nobody taking my order. I have no clue how long the guy that was waiting on his food to even get his because I walked out. I left and went to the Burger Kind on Palmetto and got speedy service and great food.

Food is usually fresh and pretty good for McDonald's. However, double and triple check your orders. Recently got food here, made it home and realized I was missing my fries, and returned back to just order new fries. Zero compliant I was missing my fries earlier, just wanted to order only fries and was met with nothing but attitude. I am ordering again to cover your mistake because I am hungry, put the fries in the bag and leave the attitude please.

Useless location Rude, incompetent staff. Lucky if your order is right or you get it hot. Waited 40 min for my order because they forgot it sitting in the back. I get it, you work at McDonald's and your life sucks. Well guess what, everyone's life sucks right now. So do what you get paid to do and leave your miserable attitude at home.